Americas IT Services & Support Engineer

Role Description & Responsibilities:

Dassault Systemes a 3DEXPERIENCE Company empowers businesses and individuals to envision sustainable innovations through virtual universes. Our 3DEXPERIENCE platform integrates industry-leading 3D software applications to revolutionize how products; are designed, manufactured and maintained.

Dassault Systemes Americas is seeking a self-motivated, technically IT Services & Support Engineer this is a fulltime position located in Detroit, MI; you will play a key role and be a part of a support team in managing and providing comprehensive support for end-user devices; including laptops, desktops, and tablets, ensuring seamless user experience and optimal performance.

* Ensure robust security of end-user devices by maintaining compliance with EDR, SNA, and SCCM standards, safeguarding the integrity of security environments.

* Proactively address and resolve security vulnerabilities and incidents within Windows workstation OS environments to maintain a secure infrastructure.

* Monitor and troubleshoot security patch compliance on Windows workstations, maintaining operational security and stability.

* Facilitate operating system upgrades, ensuring smooth transitions for unsupported systems across Windows and Mac platforms.

* Deliver expert-level support (L1/L2) for Active Directory, Zero Touch Networking Access, SSO, and Unified Communication systems, driving efficiency and system reliability.

* Provide hands-on assistance for local printing, audiovisual systems, and collaborative environments, adhering strictly to corporate standards.

* Lead regional and local IT projects, including technical reviews and evaluations of new technologies, providing strategic recommendations for improvements.

* Oversee IT operations utilizing Dassault Systemes support tools, ensuring optimal performance and resolution.

* Track and maintain key performance indicators (KPIs) for L2 support, including approval workflows, resolution time, user satisfaction, and respect, ensuring continuous improvement and alignment with business goals.

* Document and maintain procedures to guarantee business continuity and operational resilience in various environments.

* Other Job duties as assigned

Qualifications:

* Bachelor's degree in Information Technology or related field required.

* 6-7 years of IT Support & Administration experience, ideally in global or multi-national settings.

* Expertise in OS management (installation, optimization, security).

* Good understanding in PowerShell scripting, MS Exchange, Active Directory, and Microsoft OS.

* Experience with- Excel & PowerPoint for analysis and presentations.

* Team-player, self-motivated, able to execute tasks independently and professionally supporting critical business environments

* Strong customer focus and ability to collaborate with senior business leaders.

* Excellent interpersonal, troubleshooting, and project management skills.

* Exceptional communication, documentation, and stakeholder engagement abilities.

* Analytical, innovative, and eager to learn, with a high-energy, problem-solving mindset.

* Fluency in English is required

* Ability to lift 40 Lbs

* Travel 10-20% required

Preferred Skills:

* Proficient in tools-SCCM, CrowdStrike, ForeScout, BeyondTrust, and Zscaler.

* Deep understanding of networking, security practices, and cloud platforms.

* Project Management Experience

"Compensation for the role will be commensurate with experience. The total expected compensation range will be between $94,900 and $122,400, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus"

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.

Dassault Systemes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.