Billing Services Lead

About DAT

DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, and Beaverton, OR, with additional offices in Missouri, and Bangalore, India. For additional information, see www.DAT.com/company.

Application Deadline: 4/21/2025

The Opportunity

DAT is looking for a Billing Team Lead to join our Finance team in Beaverton, OR.

The Billing Team Lead, working in a customer-facing organization, leads and directs a team of Billing Collection Specialists who provide service and support to our Standard level DAT Solutions customers. This is accomplished by providing leadership, mentoring and training to the Collection Specialists.

This position is required to assist the Billing Services Management team by serving as an operational quality assurance checkpoint. The Team Lead will ensure that all team members are productive and effective. Leads are responsible for the day-to-day operation of their direct team with cursory responsibilities for other teams within the Billing Services organization. This includes observing acceptable use of DAT Solutions systems and adherence to both the department's and DAT solutions recognized processes, policies and procedures.

What You'll Do

• Research escalated billing related issues and take appropriate action to ensure accurate and timely resolution for the customer. Complete cases received from other business teams in the Billing Management Group queue.
• Research escalations for misapplied payments working closely with the Billing Accounts Receivable Team.
• Prepare various reports to assist the Billing Management in decision making.
• Work with Billing Management to ensure all daily management level reports are completed. Responsible for maintaining accurate tracking and documentation; specifically performance monitoring, call tracking management, and performance improvement initiatives.
• Ensures billing procedures are properly documented and that complex issues result in revised documentation.
• Provides weekly updates to Billing Management including all special projects, open critical issues and personnel issues.
• Works with Billing Management to foster and create a high engagement and moral level with the Billing Team as well as internal collaborators.
• Works with Billing Management to ensure all Billing accruals, credits and debits are completed prior to the close of each month/quarter/year.
• Maintains a high level of product knowledge in relation to billing functionality and keeps all members of the Collections team up to date on product releases and new features/functionality.
• Verifies and reports system issues to NOC and BIlling Management providing early warning problem detection on issues that impact our customer base.
• Proactively works with Billing Management in the development of training programs, processes and procedures that improve the quality of DAT Solutions Billing service.
• Establishes and maintains effective and productive working relationships across departments within DAT to support effective service to customers and ensure proper routing of calls.
• Provides backup support to Billing Manager when needed.

The Skills and Experience You'll Bring

• 1-2 years experience in a call-center billing department, working with credit & collection procedures.
• Prior experience with SalesForce CRM, MS Office, and Google Workspace.
• High School diploma or equivalent preferred.

Why DAT?

DAT is an award winning employer of choice.

For starters, we have a hybrid work environment, but we also know what makes a great workplace. We have a time-tested and resolute set of operating values predicated on integrity, mutual respect, open communication, and executing with excellence. These values inform our strategic vision as much as any one of our products does. We've been an employer of choice in the Portland metropolitan area for four decades, and within one year of opening our Denver office, DAT was #26 on Built In Colorado's 100 Best Places to Work In Colorado.

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Tuition Reimbursement Program
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industryEmployee Resource Groups

DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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