Night Item Processing Supervisor

Are you a natural leader and culture builder? Do you thrive in managing operations and guiding teams toward success? Are you eager to build your career and grow into a managerial path while making a lasting impact at DCI? If so, we’d love to have you join our team as a Night Item Processing Supervisor!

In this role, you’ll oversee the day-to-day operations of the Item Processing department, playing a key part in ensuring smooth workflows, fostering a positive team culture, and meeting tight deadlines with precision. Your ability to lead by example, handle challenges with adaptability, and create a respectful, organized, and collaborative work environment will make a direct impact on DCI’s mission to empower community banks and their customers.

The hours for this position are 4:30-5:30 pm - 1:30-2:30 am Monday-Friday. The position is located in Hutchinson, KS.

What You'll Do

Key responsibilities include:

Item Processing Coordination & Scheduling:

• Manage and schedule item processing operations to meet deadlines.
• Ensure the accurate capture, balancing, and dispatch of incoming and outgoing transactions.
• Create and maintain procedure library and ensure copies are available to all staff.
• Coordinate alternate procedures for abnormal conditions and provide written communication for staff and clients.
• Monitor all inventories used by the Item Processing department and order office supplies for the department.
• Assist with all item processing conversions.

Employee Supervision:

• Train, guide, and evaluate team members on your shift, fostering a collaborative and high-performing environment.
• Approve timecards and time off requests promptly.
• Lead interviews and selection processes for new hires on your shift.
• Assign all staff’s schedules, workstations, and coordinate break periods.
• Consistently align actions and priorities with supervisor expectations to support departmental success.
• Carry out all standard supervisory responsibilities aligned with DCI's expectations.

Records Maintenance:

• Maintain accurate and current logs of processes, problems, and corrective actions.
• Provide written and verbal turnover report from shift to shift with proper explanations.
• Recommend process improvements to increase efficiency.

Other Duties:

• Ensure a clean and organized workspace.
• Provide backup support during vacations or absences.

Preferred qualifications:

• Familiarity with item processing and financial data operations.
• Basic knowledge of accounting principles.
• Proven ability to oversee, integrate, and manage the adoption of new software.

A Day in the Life

Start your day by scheduling tasks and coordinating with your team to meet item processing deadlines. Throughout the shift, you’ll provide support and guidance, addressing issues such as system malfunctions or unexpected delays. You’ll also monitor workflows and ensure clear communication between shifts to maintain efficiency. By the end of the day, your leadership will have helped your team deliver accurate, timely results that empower DCI’s clients.

Why Join DCI?

At DCI, you’re not just filling a role—you’re joining a community. Headquartered in Hutchinson, KS, with over 60 years of experience and a presence across 27 states, we are committed to empowering community banks with cutting-edge technology and exceptional service.

You'll love working here for a variety of reasons. From comprehensive benefits to abundant growth opportunities, DCI is dedicated to the well-being and professional development of its employees. We offer a supportive and collaborative work environment where every team member is valued and has the opportunity to contribute to the company’s success. Join us and be a part of an organization that truly values its people and is passionate about making a difference in the financial services industry.

Our Core Values:

The Customer Comes First - Always: You’ll focus on delivering the best experience for our clients.
Attitude Over Aptitude: Bring the right attitude, and we’ll provide the tools for success.
Open and Frequent Communication: Transparency and collaboration define our success.
Trust and Accountability: Own your work and strive for the highest standards.
Honesty and Integrity in Everything We Do: Ethical practices guide every decision we make.

Ready to Apply?

If you’re ready to make an impact and grow your career with DCI, we’d love to hear from you. Apply today!

What We're Looking For

Required qualifications:

• High school diploma or GED.
• 1–2 years of experience in a supervisory or lead position, ideally in item processing.
• Excellent leadership and interpersonal skills.
• Strong planning, time management, and organizational abilities.
• Proficiency in data entry and effective communication (written and verbal).
• Strong attention to detail.
• Experience addressing workplace conflicts and performance issues to foster a positive team environment.
• Advocate & implement cross-training initiatives.