Field Technician Specialist II

Location: Various (Atlanta, GA; Lithia Springs, GA; Palmetto, GA; Milwaukee, WI; Cheyenne, WY; Des Moines IA; Chicago, IL; San Jose, CA; Philadelphia, PA; McKinney, TX; New Albany, OH; Ashburn, VA; Beaverton, OR; Miami, FL; Fenton, MI; Dallas, TX; El Segundo, CA; Mt Pleasant, WI; Sherman, TX; Minden, LA; San Antonio, TX; Hockley, TX; Bossier City, AL; Sanston, VA; Manassas, VA; Irving, TX; East Windsor, NJ; Gresham, OR; Point Comfort, TX; Phoenix, AZ)

Job Type: Full-time

Travel: Willingness to travel out of state as needed.

Relocation offered if needed or desired.

Availability: Must be available for on-call field service support, including nights, weekends, and holidays as required.

Starting Salary: Based on experience (2-4 years experience) this role starts at $80,600 annual salary $1,550 weekly 40 hours $38.75 hourly

Data Center Solutions (DCS) commits to upholding the efficiency and uptime of critical data infrastructures through our premier power, cooling service solutions, and connectivity sustainability. At the forefront of data center services, we tackle every challenge with an experienced technical team ready to collaborate and deliver immediate, innovative solutions tailored to our customer's needs. Our approach centers around our customers, ensuring not only unmatched speed but also meticulous attention to detail in power and cooling management, certified electrical engineering solutions, and pioneering data center designs. This includes the development of custom micro data centers. At DCS, we do more than just respond swiftly; we anticipate the future, crafting forward-thinking solutions that redefine what it means to be a leader in data center maintenance. As a growing company, we offer an exciting opportunity for skilled professionals to make an impact, contribute to our expansion, and grow their careers in a dynamic and fast-paced environment.

The Field Technician Specialist II builds upon the foundational Tier 1 role by taking on more complex troubleshooting, installations, and customer support. This position requires a greater understanding of UPS systems, electrical components, and infrastructure maintenance.

Ability to lift up to 75 lbs.

• Perform start-up/commissioning, L1-L4 inspections, Energy Recycle, battery firmware updates, software updates on UPS systems.
• Perform Preventive maintenance, inspections, and corrective actions associated with UPS and battery cabinets discrepancies.
• Keep daily logs/reports to keep customers and personnel informed on current statuses.
• Travel out of state to support new customer deployments, emergency service calls, and tech support over the phone to customers or other associates.
• Work directly with customers, contractors, and internal teams to ensure successful installations and service resolutions.
• Troubleshoot and resolve escalated technical issues efficiently.
• Provide on-site and remote consulting to customers regarding their power and backup systems.
• Complete detailed service reports for all site visits, helping to build our knowledge base.
• Assist with installation projects and unit replacements as needed.
• Maintain proper inventory tracking and return electronic equipment to designated locations.
• Educate customers on the operation and maintenance of their systems, fostering strong client relationships.
• Follow all safety policies, cybersecurity protocols, and compliance requirements.

• 2-4 years of experience in the UPS industry, power systems, or a related technical field.
• Technical training or an associate’s/bachelor’s degree in Electrical Engineering, Electronics, or a related discipline is preferred but not required.

• Strong knowledge of electricity, power distribution, and backup systems.
• Experience with UPS systems, batteries, and electrical troubleshooting.
• Comfortable working with computer systems and MS Office tools.

• Lockout Tagout Training
• OSHA 10 Hour Certification
• In-person First Aid and CPR Certification
• NFPA 70E

• Cooling system experience is a plus.
• Ability to speak Spanish.
• OSHA 30 Hour Certification
• Training/Experience with Delta Electronics, Toshiba, or Samsung

• Is Willing to take initiative and help build a growing service operation.
• Strong problem-solving skills and ability to think on your feet.
• Passion for delivering excellent customer service and building lasting relationships.
• Safety-conscious and detail-oriented.

• Be part of a fast-growing company where your work directly impacts our success.
• Opportunities for career growth as we expand into new markets.
• Hands-on experience and training with cutting-edge data center technology.
• Competitive compensation.