Training Material Developer & Senior Trainer

Data-Core Systems, Inc. provides information technology, consulting, and business process services. We offer breakthrough tech solutions and have worked with companies, hospitals, universities, and government organizations. A proven partner with a passion for client satisfaction, we combine technology innovation, business process expertise and a global, collaborative workforce that exemplifies the future of work. For more information about Data-Core Systems, Inc., please visit https://datacoresystems.com/.

Data-Core Systems Inc. is seeking a Training Material Developer & Senior Trainer to be a part of our Consulting team. You will participate and effectively contribute to the design, development, and implementation of complex applications, often using new technologies. You will provide technical expertise and systems design for individual initiatives. You will have an opportunity to work with other SME consultants from our existing team.

Roles & Responsibilities:

• Training Plan
  • Training Needs Assessment: Develop and gain the client’s approval of a Training Needs Assessment by collaborating with the client’s key stakeholders, assessing the skills and knowledge gaps across impacted departments and roles.
  • Target Audience Identification: Define, document, and gain the client’s approval of training target groups, including end users, power users, and administrators, tailoring content to the specific needs of each group.
  • Learning Objectives: Define, document, set, and gain the client’s approval for clear Learning Objectives for each training session or module, ensuring they align with the overall goals of the project.
  • Modality Selection: Define, document, gain the client’s approval for the appropriate delivery methods for the training, including in-person workshops, virtual sessions, and self-paced e-learning, to suit the learning preferences and logistics of the client.
  • Training Timeline: Create, document, and gain the client’s approval for a detailed training timeline that schedules the rollout of training sessions, balancing project milestones with employee availability.

• Curriculum Development
  • Collaborate with the internal project teams to design, develop, document, and gain the client’s approval for a comprehensive training program based on the approved Training Plan, including custom materials, modules, and user manuals tailored to different business units.
• Training Material Development
  • All training materials (e-learning modules, user guides, presentations, etc.) must be developed and aligned with the learning objectives, covering all system functionalities.  All materials shall be reviewed and approved by the client.
• Online Training Development
  • E-Learning Modules: Design and develop online training modules to accommodate remote learners and ensure that employees can access training materials at their convenience.  These modules will cover, but are not limited to, key system functionalities, navigation, and process changes, and include interactive elements such as videos, quizzes, simulations, and assessments to test understanding.
  • Learning Management System (LMS) Integration: E-learning modules must be fully integrated into the SuccessFactors LMS, without errors, and be easily accessible to all employees.  Work with the client’s IT and training teams to ensure that the online training materials are approved, integrated, and available.
• Train-the-Trainer Materials
  • Instructor Guides and Materials: Develop a comprehensive "Train-the-Trainer" (TTT) program that equips internal trainers with the skills and knowledge to deliver training to additional end-users.  This program will include detailed instructor guides, lesson plans, presentation materials, and best practices for effective facilitation.
  • Ongoing Support for Trainers: After training the internal trainers, the consultants will provide ongoing support and feedback during their initial training sessions, ensuring they can confidently deliver the material independently, as directed by the client.
• Training Delivery
  • All training delivery and evaluation must be reviewed and approved by the client.
  • Scheduled training sessions (virtual, in-person, and self-paced) to cover all target audiences must be approved by the client and delivered as per the agreed upon training plan.
  • The training will include, but is not limited to, system navigation, functionalities, and process integration.
  • Trainers must demonstrate full proficiency in UBOS functionalities and the ability to engage learners effectively.
• Post-Training Support
  • Offer post-training follow-ups, answering any queries and conducting refresher courses as required and approved by the client.

Experience:

• Minimum of 5 years of experience in delivering both in-person and virtual training sessions, with the ability to engage learners and effectively transfer knowledge is required.
• Minimum of 2 years of experience in delivering training for SAP S/4 HANA system is required.
• Minimum of 1 implementation project experience in delivering training for Tolling Back Office Agents is highly desired.
• Minimum of 2 years of experience in delivering training for Microsoft Dynamics CRM system is required.
• Minimum of 2 years of experience in delivering both in-person and virtual training sessions, for a high-volume contact center is required.

Qualifications and Nice to haves:

• Degree in a relevant technical field
• Proven experience in designing and developing e-learning content, ideally using Articulate 360, or similar e-learning tools, such as Adobe Captivate, Camtasia, or Moodle is required.

We are an equal opportunity employer.

Salary : $70 - $80