IT Help Desk Technician

*Applicants must be willing to have a background check performed*

Job Description for – Help Desk Technician

Title: Help Desk Technician – Are you unchallenged and ready to grow your skills and career?

Relevant Work Experience: 2 Years

Career Level: Experienced (Non-Manager)

Hours: 8:00am-5pm M-F

Data Integrity is looking for talented, motivated, and customer service-driven IT Professionals to join our team and help us deliver world-class service to our diverse client base utilizing cutting-edge technology. We want people who look at a job and say, how can I make it better? Even more, to be given the chance to do so.

This position is for our office located in Lakeland, FL

We want candidates who:

• Believe in our four core values as deeply as we do.
• Like independent responsibility without micro-management.
• Thrive on complex projects and interesting solutions.
• Prefer a more relaxed work environment.
• Want the opportunity to have a direct impact upon your team and the company.
• Seek to improve their skillset with an eye on future leadership opportunities.
• Want a company that values a healthy work/life balance.
• Already have a proven track record.

What will you do?

• Work as part of our IT support staff, taking new tickets and supporting clients with IT issues or requests, primarily from the office using our RMM tool but occasionally traveling onsite within the central Florida area as needed.
• Interact with our clients daily and provide technical triage.
• Help define the impact and severity of the issue and determine the best course of action.
• Stage and image new equipment for deployment.
• Work on the latest in security solutions for antivirus, email filtering, web content filtering, encryption.
• Help our team identify recurring issues and how to solve them forever.
• Provide technical peer consulting to our team members and work with other departments to ensure customer success.
• Obsess about documenting your work and writing scripts and processes so a problem doesn’t need to be solved again and again.
• Create Standard Operating Procedures and maintain current client network documentation within our documentation system IT Glue.
• Keep busy. Lighter-workload days will be offset by training and proactive tasks to help improve company processes and documentation.
• Perform on-call duties per Data Integrity Services Inc. after-hours policy.

Certifications in any mix of Microsoft, Cisco, Sophos, and VMWare are considered a MAJOR plus.

Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.

Job Type: Full-time

Pay: $19.25 - $24.04 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Help desk: 2 years (Preferred)
• Microsoft Windows Server: 1 year (Preferred)
• Computer networking: 1 year (Preferred)

License/Certification:

• CompTIA A (Preferred)
• CompTIA Network (Preferred)
• CCNA (Preferred)
• MCP (Preferred)
• Microsoft Certified: Azure fundamentals (Preferred)

Ability to Commute:

• Lakeland, FL 33805 (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $19 - $24