IT Support Technician I (Phoenix, AZ)

We are continuously seeking talented individuals to join our team! This is an evergreen job posting, which means that we are not actively hiring for this role at the moment, but we welcome you to submit your application for future consideration. We review resumes on an ongoing basis, and should a suitable opportunity arise, we will reach out to candidates who match our needs.

By submitting your application, you will be considered for potential openings that may occur in the future.

Thank you for your interest in Total Networks. We look forward to reviewing your qualifications!

Grow your IT career with us!

• Do you enjoy technical troubleshooting and problem solving?
• Do you want to surround yourself with passionate, knowledgeable IT experts?
• Are you a strong communicator who thrives when helping others?
• Are you looking for a company that values its employees and its culture?

This could be a good fit for you - and for us!

Total Networks, a Blue Alliance company, is a well-established information technology consulting firm for professional clients in Phoenix, Arizona. We provide completely outsourced IT support for small and medium-sized firms or we act as senior technology consultants to larger firms with in-house IT staff. We are looking for the right person to fill the role of IT Support Technician I whose primary responsibility is to handle client support requests related to workstations, servers, networks, and software

As a member of our Service Desk team, an IT Support Technician I is fast-paced and focused on clear communication, quick response, and proactive focus on valuing our clients' time. This role works with a collaborative team in our Phoenix office with access to resources for escalations. The IT Support Technician is responsible for handling support service requests. This relates to all technology, including: workstations, servers, printers, networks, and vendor-specific hardware and software.

Important Attributes for a Total Networks IT Support Technician I:

• Advanced understanding of operating systems, business applications, printing systems, and network systems
• Interpersonal skills: such as verbal and written communication, active listening and empathy
• Diagnosis skills of technical issues
• Service awareness of all organization's key IT services for which support is being provided
• Understanding of recommended support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast-moving environment

And of course, your technical skills! This should include:

• 1 year of IT or related experience
• IT Certifications, such as: Microsoft MCP, CompTIA A , CCNA, CISSP
• Help desk support answering client phone and email requests
• IT Support relating to technical issues involving Microsoft's core business applications and operating systems
• Support for client-specific applications including cloud-based services
• Support of disaster recovery solutions including backups, verifications, and file restorations.
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
• Basic remote access solution implementation and support: VPN, Remote Gateways, Terminal Services, and Citrix
• System documentation creation, maintenance, and review
• PC setup/preparation for deployment

As a Total Networks IT Support Technician I, we’re counting on you to:

• Maintain a high level of customer service, perception, and satisfaction
• Fast response and resolution of customer requests
• Ability to work in a team and communicate effectively
• Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests that require on-site or advanced support
• Responsible for entering time and expenses in ConnectWise as it occurs
• Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University

Why would You want to work with Us?

Being part of the Total Networks team, a Blue Alliance partner, means more opportunities to learn and grow professionally, with access to hundreds of peers and specialists across the country. Working within the Blue Alliance family provides the best of both worlds – the small team feel and client interactions of a local MSP with the resources and opportunities of a world-class, global IT firm.

Benefits of working at Total Networks:

• Be part of a fun, awesome team
• 9 paid holidays
• 401K Retirement with matching contributions
• Excellent medical, vision and dental insurance
• Life insurance and disability insurance
• 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:

1. Entrepreneurial Culture

2. Fast-paced Flow, with a Variety of Projects

3. Collaborative Work Environment

4. Training & Certifications

5. Career Growth Opportunities

Ready for the next step?

The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.

Please be advised we, Total Networks, participate in E-Verify.