Technical Account Manager

Named one of Tampa Bay Times' Top Workplaces of 2025, Data-Tech is an IT Managed Services Provider (MSP) providing unparalleled IT solutions to the Greater Tampa Bay Region and beyond since 1996. We utilize a proactive, strategic approach to technology and technology management and are committed to providing a superior client experience. We pair high-level engineering with business acumen to provide best-in-class, enterprise level support and project solutions to our clients that range in size from 2 to 100 employees. We have a proven track record of delivering challenging IT services on time and on budget. We believe a strong corporate culture, talented employees, and adherence to process and teamwork lead to award winning, best-in-class service.

Job Overview
We are seeking a dedicated and knowledgeable Technical Account Manager to join our team. In this role, you will serve as a primary point of contact for our clients, ensuring they receive exceptional service and support. You will leverage your technical expertise to facilitate product demonstrations, provide pre-sales support, and analyze customer needs to enhance their experience with our solutions. The ideal candidate for this role will be aggressive, goal-oriented, articulate, and will possess sound customer relationship and communication skills. This individual will have an outgoing personality and the capacity to motivate and influence those around them. A strong desire to learn and reach high performance goals is a must. The ideal candidate will have a strong understanding of IT services, cybersecurity, and managed services.

Responsibilities

• Act as the main liaison between clients and the company, addressing inquiries and providing solutions.
• Conduct product demos to showcase features and benefits tailored to client needs.
• Collaborate with sales teams during the pre-sales process to identify opportunities and develop strategies.
• Analyze customer requirements and recommend appropriate products or services.
• Create, propose, and articulate Technology Roadmaps detailing project phases and timelines to set realistic expectations for the client. Provide ongoing support and training to clients post-implementation.
• Maintain detailed records of client interactions and feedback for continuous improvement.
• Manage customer expectations by ensuring clients’ support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements (SLAs).
• Stay current with industry trends and advancements in technology to better serve clients.

Skills

• Extensive knowledge of current security technologies, physical hardware platforms, and Compliance-as-a-Service.
• Experience in pre-sales activities, including technical sales presentations.
• General knowledge of computer networking principles and practices.
• Strong analytical skills to assess customer needs effectively.
• Ability to communicate complex technical concepts clearly to non-technical stakeholders.
• Firm understanding of the Continuous Improvement function within ITIL (IT Service Management). Ability to remain calm and focused when working under pressure.
• Ability to prioritize multiple competing objectives and client needs appropriately based on a comprehensive evaluation of multiple competing objectives.
• Passion for technology and commitment to delivering excellent customer service.

Qualifications and Experience:

• 2 years in an account management or client services role required
• Associate degree in a related field OR a credible cybersecurity certification and 2 years of experience in IT support or similar role
• Must possess and maintain a Florida Driver’s License and a clean driving record (required)
• Must be able to pass a 7-year background check (required)
• ITIL V3 Foundations certification (preferred)

If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their full potential, we encourage you to apply now! Join us as a Technical Account Manager where your expertise will help drive customer satisfaction and business success!

Data Tech is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Cell phone reimbursement
• Company car
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Compensation Package:

• Commission pay
• Uncapped commission

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $45,000 - $65,000