What are the responsibilities and job description for the Billing Specialist (Remote) position at Databank?
DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve their technology performance and allow them to focus on their core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.
DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.
DataBank's Billing Specialist will be responsible for accurately billing and managing customer accounts. In this position, the individual will manage customer account information, process customer orders to billing, reconcile discrepancies, assist collections as necessary for payment of invoices.
Responsibilities
- Act as Senior member of billing team, guiding and leading teammates both interdepartmentally and cross-functionally
- Ensure accuracy of customer data for hyperscale customers
- Reconciliation of accounts for complex issues
- Coordination with Sales team for accuracy of contract terms and management of contract data in DataBank systems
- Coordinate with billing team on when to involve Contract / Legal department as needed for evaluation / account information validation
- Establish SOPs for training new employees and a training agenda
- Work with management to identify SMEs for all processes and categories for Billing Specialist development and continuous learning
- Project management on standardization of internal controls and processes to prevent recurrence of billing errors (human and systemic)
- Reviewing and validating Credit requests, guide team on required approvals, routing the requests, and issuing credits on the customer accounts
- Auditing of Monthly Invoices before sending them to customers
- Ownership and streamlining of usage based service charges and the process to add them to invoices as necessary
- Data tracking and metric reporting for KPI management, inclusive of productivity and confidential information related to team
- Calculating and assisting with billing ETF (early termination fees) where applicable on termination orders
- Understanding and driving adherence to the Billing policies and processes
- Implement and maintain a dispute tracker and resolution process, including escalation when necessary, define the acceptable turnaround time and assist with identifying roadblocks to meeting that timeline
- Assist with planning cross-training sessions with non-billing departments
- Identify team members and allocate the team resources to UAT scenarios to ensure prioritization as appropriate
Qualifications
Benefits
