What are the responsibilities and job description for the Senior Technical Solutions Engineer, Platform position at Databricks Inc.?
While candidates in the listed locations are encouraged for this role, candidates in other locations will be considered. Based on location, the role can be hybrid or remote.
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As a Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge that they need to accomplish value and achieve their strategic goals using our products. They will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions. This role is hybrid.
The impact you will have :
- Troubleshoot and resolve complex customer issues related to Databricks platform
- Provide best practices support for custom-built solutions developed by Databricks customers
- Deliver suggestions for improving performance in customer-specific environments
- Assist with issues around third-party integrations with Databricks environment
- Demonstrate and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
- Participate in the creation and maintenance of company documentation and knowledge articles
- Be a true proponent of customer advocacy
- Strengthen your AWS / Azure and Databricks platform expertise through learning and internal training programs
- Participate in weekend and weekday on-call rotation
What we look for :
In order to comply with U.S. Government information security and federal contractor regulations, including Department of Defense Cloud Computing Security Requirements for Impact Level 6 Cloud Service Provider personnel, and facilitate compliance with other regulations such as FedRAMP High baseline, this role is open to United States citizens on United States soil only.
Benefits :
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on these factors, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for an annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in, visit our page here.
Local Pay Range : $102,400 — $181,200 USD
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake, and MLflow. To learn more, follow Databricks on Twitter, LinkedIn, and Facebook.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
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Salary : $102,400 - $181,200
