What are the responsibilities and job description for the IT Service Delivery Specialist position at Datacom?
Company Overview
Datacom is a leading provider of IT professional services in Australia and New Zealand. With a strong focus on delivering high-quality solutions, we empower our customers to achieve their goals.
Solution Focus
The Problem Manager plays a critical role in ensuring the smooth operation of our IT infrastructure. This includes identifying, documenting, investigating, and resolving problems to minimize their impact on services and prevent their recurrence.
Key Responsibilities
- Ensure all problem candidates are recorded in the nominated ITSM tool with a clear problem statement.
- Review and validate problem candidates, prioritizing them correctly and allocating ownership within areas of expertise.
- Communicate workarounds and fixes in the ITSM tool and knowledge repositories.
- Coordinate with technical resources to ensure timely completion of root cause investigations and propose corrective actions options in line with service level targets.
Requirements
- Basic understanding of IT architecture, both infrastructure and applications.
- 5 years of experience within corporate IT, either from a business or technical background.
- At least 2 years of this experience in a Problem Manager role.
Benefits
We offer a dynamic and supportive work environment, flexible work arrangements, and opportunities for growth and development.
Datacom is a leading provider of IT professional services in Australia and New Zealand. With a strong focus on delivering high-quality solutions, we empower our customers to achieve their goals.
Solution Focus
The Problem Manager plays a critical role in ensuring the smooth operation of our IT infrastructure. This includes identifying, documenting, investigating, and resolving problems to minimize their impact on services and prevent their recurrence.
Key Responsibilities
- Ensure all problem candidates are recorded in the nominated ITSM tool with a clear problem statement.
- Review and validate problem candidates, prioritizing them correctly and allocating ownership within areas of expertise.
- Communicate workarounds and fixes in the ITSM tool and knowledge repositories.
- Coordinate with technical resources to ensure timely completion of root cause investigations and propose corrective actions options in line with service level targets.
Requirements
- Basic understanding of IT architecture, both infrastructure and applications.
- 5 years of experience within corporate IT, either from a business or technical background.
- At least 2 years of this experience in a Problem Manager role.
Benefits
We offer a dynamic and supportive work environment, flexible work arrangements, and opportunities for growth and development.
