What are the responsibilities and job description for the Technical Incident Coordinator position at Datacom?
Introduction
Datacom is a leader in IT professional services, providing innovative solutions that drive business success. We are seeking an experienced Problem Manager to join our team and contribute to our mission of delivering exceptional IT services.
Role Overview
The Problem Manager will be responsible for managing the lifecycle of problems that occur within our IT infrastructure. This includes identifying, documenting, investigating, and resolving problems to minimize their impact on services and prevent their recurrence.
Responsibilities
- Ensure all problem candidates are recorded in the nominated ITSM tool with a clear problem statement.
- Allocate problem ownership within areas of expertise and prioritize tasks correctly.
- Communicate workarounds and fixes in the ITSM tool and knowledge repositories.
Requirements
- Strong communication and interpersonal skills.
- Proven analytical and problem-solving skills.
- Ability to work effectively under stress and pressure.
Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
Datacom is a leader in IT professional services, providing innovative solutions that drive business success. We are seeking an experienced Problem Manager to join our team and contribute to our mission of delivering exceptional IT services.
Role Overview
The Problem Manager will be responsible for managing the lifecycle of problems that occur within our IT infrastructure. This includes identifying, documenting, investigating, and resolving problems to minimize their impact on services and prevent their recurrence.
Responsibilities
- Ensure all problem candidates are recorded in the nominated ITSM tool with a clear problem statement.
- Allocate problem ownership within areas of expertise and prioritize tasks correctly.
- Communicate workarounds and fixes in the ITSM tool and knowledge repositories.
Requirements
- Strong communication and interpersonal skills.
- Proven analytical and problem-solving skills.
- Ability to work effectively under stress and pressure.
Benefits
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development.
