Staff Software Engineer - Infinia Data Engine

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." - IDC

"The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments" - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

We are seeking a highly skilled and experienced Staff Engineer to join our Infinia team at DDN. In this role, you will play a pivotal part in ensuring the technical excellence and reliability of our advanced AI and high-performance storage solutions. As a key member of our team, you will serve as a technical authority, driving the resolution of complex issues, developing innovative solutions, and collaborating across teams to enhance customer satisfaction and maintain our leadership in the data storage market.

Key Responsibilities:

Technical Leadership: Act as the technical authority for complex issues involving Infinia, a high-performance, distributed data platform, driving their resolution through deep technical expertise and collaboration with cross-functional teams.
• Customer Escalation Resolution: Own and resolve escalated technical issues for key customers, including debugging, delivering patches, and implementing code fixes to ensure system performance and reliability.
• Collaboration and Cross-Team Alignment: Partner closely with engineering, product management, and customer support to address customer needs, improve product features, and contribute to the continuous improvement of our solutions.
• Innovation and Development: Design and develop tools, labs, proofs of concept (POCs), and technical demos to enhance support capabilities and proactively address potential challenges.
• Knowledge Management: Contribute to technical documentation, knowledge-sharing initiatives, and the creation of whitepapers to support both internal teams and customers.
• Process Optimization: Identify and implement strategies to streamline support processes, enhance efficiency, and optimize troubleshooting workflows.
• Mentorship: Provide guidance and mentoring to junior engineers, fostering a culture of continuous learning and technical excellence.
• Customer Training: Lead efforts to deliver customer-focused training sessions, ensuring users are equipped with best practices and a thorough understanding of the Infinia platform.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 10 years of experience in technical roles related to high-performance computing, storage systems, or distributed platforms.
• Proven track record in debugging, patching, and maintaining enterprise-class software systems.
• Expertise in enterprise-class storage technologies, file systems, and data management tools.
• Strong problem-solving and analytical capabilities, with the ability to tackle complex, large-scale systems.
• Exceptional communication skills with a customer-centric mindset.
• Ability to lead through influence, guide teams, and foster cross-functional collaboration.
• Knowledge of scripting and automation tools, such as Python, Bash, and PowerShell, and experience using these tools to automate support processes and troubleshoot issues.

Preferred Qualifications:

• Experience working with AI/ML technologies and data-intensive platforms.
• Experience leveraging AI to automate repetitive tasks.
• Knowledge of software development life cycles and agile methodologies.
• Experience in implementing customer success strategies and enhancing customer loyalty.

This position requires participation in an on-call rotation to provide after-hours support as needed.

As a Staff Engineer at DDN, you will have the opportunity to make a significant impact on the success of our customers and the evolution of cutting-edge storage solutions. If you are passionate about solving complex problems, driving innovation, and delivering exceptional customer experiences, we encourage you to apply.

Join our dynamic and driven team, where engineering excellence is at the heart of everything we do. We seek individuals who love to challenge themselves and are fueled by curiosity. Here, you'll have the opportunity to work across various areas of the company, thanks to our flat organizational structure that encourages hands-on involvement and direct contributions to our mission. Leadership is earned by those who take initiative and consistently deliver outstanding results, both in their work ethic and deliverables, making strong prioritization skills essential. Additionally, we value strong communication skills in all our engineers and researchers, as they are crucial for the success of our teams and the company as a whole.

Interview Process: After submitting your application, one of our recruiters will review your resume. If your application passes this stage, you will be invited to a 30-minute interview during which a member of our team will ask some basic questions. If you clear the interview, you will enter the main process, which can consist of up to four interviews in total:

• Coding assessment: Often in a language of your choice.
• Systems design: Translate high-level requirements into a scalable, fault-tolerant service (depending on role).
• Real-time problem-solving: Demonstrate practical skills in a live problem-solving session.
• Meet and greet with the wider team.
• Our goal is to finish the main process in 2-3 weeks at most.

DataDirect Networks (DDN) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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