What are the responsibilities and job description for the Enterprise IT Support Tech-Boston position at Datadog?
The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition you will support software as a service (SaaS) solutions like Slack, Zoom, Freshservice, and more. As an Enterprise IT Specialist for the IT Support team, you will help ensure our ever growing user base has everything they need to do their job. You will help onboard new hires, support existing ones, and make sure the technology in our offices is working.
At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You'll Do :
- IT Support Help Desk : Provide best-in-class customer service, manage our walk-up help desk, ensuring requests are promptly triaged and resolved with efficiency, providing a seamless support experience for employees.
- Onboarding & Offboarding : Facilitate smooth IT onboarding for new hires, including hardware provisioning (laptops, accessories) and software installation. Handle offboarding procedures, ensuring the timely retrieval of equipment and secure account deactivation.
- Laptop Inventory & Lifecycle Management : Track and manage IT assets, ensuring accurate inventory records and sufficient stock. Oversee the lifecycle of laptops, from procurement and deployment to maintenance and decommissioning. Handle repairs, upgrades, and replacements as needed.
- Day-to-Day Office IT Support : Provide hands-on technical support to employees for any hardware or software issues. Assist with conference room setups, AV equipment support, and ensuring technology is fully operational in our office.
- Collaboration : Work closely with other IT Support members to ensure consistency and process improvements. Participate in initiatives that improve the overall IT support experience for the organization.
Who You Are :
Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.
The reasonably estimated yearly salary for this role at Datadog is :
68,000-$92,000 USD
About Datadog :
Datadog (NASDAQ : DDOG) is a global SaaS business, delivering a rare combination of growth and profitability. We are on a mission to break down silos and solve complexity in the cloud age by enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion professional development, diversity of thought, innovation, and work excellence to empower continuous growth. Join the pack and become part of a collaborative, pragmatic, and thoughtful people-first community where we solve tough problems, take smart risks, and celebrate one another. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog :
Datadog is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Your Privacy :
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog's Applicant and Candidate Privacy Notice.
Salary : $68,000 - $92,000
