What are the responsibilities and job description for the Senior Customer Success Lead position at Datagrid AI?

About the Role

At Datagrid.com, we are dedicated to empowering businesses with innovative data infrastructure and AI-driven solutions designed to streamline workflows, enhance operations, and unveil valuable insights. Our mission is to enable companies to harness the power of their data effectively. We are currently looking for a Senior Customer Success Lead to elevate customer engagement, drive retention, and ensure long-term success.

In this role, you will serve as a pivotal partner for our enterprise clients, helping them realize measurable business outcomes through Datagrid’s solutions. Your expertise will combine relationship management, data-driven insights, and operational knowledge to support customers in scaling their data strategies.

As a blend of consultant, project manager, and client advocate, you will work closely with Sales, Product, and Support teams to maximize adoption, value realization, and growth opportunities.

What You'll Do

Manage a portfolio of enterprise customers, guiding them from onboarding through to renewal and growth.
Build strong customer relationships and act as a trusted advisor on best practices to leverage Datagrid’s AI-driven data infrastructure.
Enhance customer adoption and satisfaction, ensuring clients see tangible ROI from our platform.
Collaborate with Sales to uncover expansion prospects, support upsell initiatives, and ensure steady renewals.
Lead business reviews (QBRs) to analyze impact, performance metrics, and growth opportunities.
Work with Product and Engineering teams to share customer feedback and influence the product development roadmap.
Proactively identify and manage risks by recognizing potential churn signals and addressing them swiftly.
Provide thought leadership by educating clients on industry trends, new features, and strategic use cases.

What We're Looking For

5 years of experience in Customer Success, Account Management, or Consulting within a SaaS, Data, or AI-driven environment.

Demonstrated ability to manage enterprise-level customers effectively, driving retention and growth.

Strong business acumen with a knack for facilitating data-driven decision-making for clients.

Exceptional communication, stakeholder management, and problem-solving abilities.

Familiarity with CRM and Customer Success tools (e.g., Salesforce, HubSpot).

Background in data infrastructure, AI, or analytics platforms is advantageous.

Capacity to work collaboratively across teams in a dynamic, customer-focused atmosphere.

Nice to Have

Self-starter mentality—proactive problem-solver who takes initiative without waiting for direction.

Go-getter attitude—thrives in high-energy, rapidly evolving startup settings and enjoys versatility.

Entrepreneurial mindset—views challenges as opportunities and promotes solutions creatively.

High adaptability—able to pivot quickly, manage ambiguity, and exhibit resilience in changing business landscapes.

Strong ownership mentality—takes full responsibility for accounts and pursues results urgently.

If you're passionate about combining strategy, customer engagement, and data-driven success, we are eager to hear from you!

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Senior Customer Success Lead

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