What are the responsibilities and job description for the West Region Customer Advocate position at Dataiku Misc Postings?
About Customer Advocacy
Dataiku is a leading provider of AI and Machine Learning solutions, empowering organizations to drive business outcomes through data-driven innovation. We're seeking a highly skilled WEST REGION CUSTOMER ADVOCATE to join our Solutions Engineering team in the West region.
Job Summary
This role is focused on driving customer success, adoption, and retention of Dataiku's platform in the West region. As a Customer Advocate, you will work closely with customers to understand their business needs, provide technical guidance, and ensure seamless onboarding and support. Your expertise in enterprise analytics, data science, and customer-facing skills will make you an invaluable asset to our customers and our team.
Key Responsibilities
* Work closely with customers to understand their business needs, provide technical guidance, and ensure seamless onboarding and support
* Develop deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and services
* Execute demonstrations of new product features and conduct hands-on workshops in collaboration with Sales Engineers
* Establish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as programs to create self-sustaining enablement and evangelism of Dataiku within customer accounts
* Collaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customers
* Document and share the adoption status and key information to inform internal forecasting and renewal
* Collaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publicly
Requirements
* Bachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field
* Minimum of two years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and written and oral presentation skills, capable of engaging both business and technical stakeholders
* Strong technical, analytical, and problem-solving skills
* Experience in building and operating communities of practice
* Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomes
* Ability to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code users
* Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required)
* Hands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQL
