Level 2/3 IT Support Technician

Key Duties and Responsibilities

• Assist users to define, configure and deliver required computer servers, desktops, workstations, laptops , printers and copier/scanner service(s)
• Train and support end users on computer, printer, network and phone operation and applications
• Install, configure, test, maintain, monitor and troubleshoot windows server and end user workstation hardware/software, peripherals and networked products
• Preform on-site analysis, diagnosis and resolution of computer, peripherals, copier/scanner and network problems and recommend/implement corrective hardware/software solutions including off-site repair
• Receive and respond to phone calls and/or emails regarding Server, PC and/or hardware problems and maintain call support list
• Maintain inventories, reports and statistical monitoring of all computer and peripheral, network and phone hardware and software
• Document hardware and software failure, repair, installation, and removal/destruction of computer, network and phones
• Evaluate and recommend hardware and software products for purchase
• Maintain user security rights and folder/network permission access
• Coordinates with vendors (ISPs and service providers) to correct server issues and to maintain security integrity
• Participate and assist with global projects and IT Department project
• Develop and maintain Intranet website and company TV servers
• Assist/maintain/develop various projects within the IT dept. as needed

Required Skill Sets

• Microsoft Windows Server, Desktop, and Office Applications – Knowledge of Windows Server is a plus
• Intermediate level understanding of VMware and Microsoft Hyper-V
• Intermediate level knowledge of Linux desktop operating systems and applications – Linux server knowledge is a plus
• Intermediate experience with Office 365 business applications and deployment
• Intermediate knowledge in desktop, SOHO, and small business networking including, but not limited to firewall configuration, router and managed switch configuration, wireless communications, using micro segmentation running on Cisco, Sonicwall, Ubiquiti, and PFsense hardware.

Experience:

• Help Desk: 1 to 3 years (Preferred)
• IT support: 1 to 3 years (Preferred)
• Virtualization 1 to 3 years (Preferred)

Benefit Conditions:

• Waiting period may apply

COVID-19 Precaution(s):

• Remote interview process
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• Where needed. Periodic on-site required

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• Day shift
• Monday to Friday
• On call

Education:

• High school or equivalent (Preferred)

Experience:

• Windows: 3 years (Required)
• Computer networking: 3 years (Required)
• Virtualization: 1 year (Preferred)

Work Location: In person

Salary : $50,000