Salesforce Analyst

Position Description:

Education & Experience Required: 

• Bachelor''s degree in computer science or a related field

• 4  years of experience in SFDC (Salesforce Dot Com) Architecture and experience with Apex, Lightning Web Components, Salesforce API integrations, and middleware tools like MuleSoft

Technical Skills 

(Required)

• Strong knowledge of the SFDC (Salesforce Dot Com) Data Model across various clouds/products, proficient in multi-cloud architecture, and significant data modeling experience.

• Experience in architecting solutions on Service Cloud, Manufacturing Cloud

• Proven track record of successful large enterprise Salesforce project deliveries.

• Adherence to Salesforce best practices.

• Good effective communications skills being able to explain conclusions to our business partners.

• Strong analytical and problem-solving skills.

• Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications 

(Desired) 

• Salesforce CTA (Certified Technical Architect), Solution Architect, and Application Architect credentials are highly valuable.

Soft Skills

(Required)

• Have excellent collaboration skills. 

Position’s Contributions to Work Group: 

• This role requires strong expertise in Salesforce to provide innovative solutions that will match business partners goals and will also require excellent analytical skills. 

• Daily work will include gathering and documenting business requirements, being SPOC of our business partners, helping on testing, training, and documentation. 

• She/he will be part of a large team working on simultaneous projects (including Executive Office initiative).

• As Salesforce Senior IT Analyst, you will interface with product owners, IT architects, stakeholders, senior leadership, technical or non-technical teams, and Program Managers to design and support innovative Salesforce solutions for some of our modernization projects to meet the future needs of our business partners.

Typical task breakdown:

• Develop Scalable Solutions: Design end-to-end Salesforce solutions that are scalable, flexible, and secure.

• Integrate Salesforce with other systems like Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and third-party tools.

• Prepare solution design documentation and rough order of magnitude (ROM) estimates on time and cost for projects and enhancements.

• Develop strategies for integrating Salesforce with other enterprise systems like ERP, CRM, or data warehouses.

• Define data architecture, including objects, relationships, and data flows across systems.

• Guide developers and technical teams on Salesforce best practices, coding standards, and architectural patterns.

• Conduct regular code reviews to ensure high performance, security, and maintainability.

• Define and enforce governance frameworks for Salesforce usage, ensuring alignment with organizational goals.

• Improve business processes by leveraging Salesforce automation tools like Flows and Apex

• Ensure that solutions comply with Salesforce security best practices, such as role hierarchies, sharing settings, and field-level security.

• Implement Single Sign-On (SSO), OAuth, and identity solutions for authentication and user access control.

• Oversee and participate in custom development using Apex, Visualforce, Lightning Web Components, and APIs.

• Oversee Salesforce release cycles, sandbox strategies, and deployment practices using CI/CD tools.

• Communicate effectively with Business Partners teams to understand their requirements and/or to improve current solutions.

• Conduct technical analysis of new requests from internal customers to gather requirements, analyze, and convert into technical requirements that will be communicated to Development team.

• Develop prototypes and proof-of-concept solutions to validate new ideas and architectures

• Perform Salesforce deployment testing and help our business partners to perform UAT.

• Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected Salesforce solutions.

• Optimize system performance, data loads, and platform scalability.

• Ability to collaborate with cross-functional teams, lead technical discussions, and influence decision-making.

• Adapt to diverse business climates.

• Participate on 2-3 projects concurrently.