Customer Experience Analyst I

Job Description

Customer Experience Analyst 1

Location :  Overland Park, KS

Company :  DataMap.ai

Client Work :   www.datamap.ai / client-experience

Why Join DataMap?

At DataMap, we  implement cutting-edge financial and operations software  for some of the world's largest companies (e.g., Google) and develop  innovative, award-winning technology products . As a  Microsoft, Coupa, Boomi, SAP, and Oracle partner , we specialize in business process optimization and digital transformation.

If you're looking for a  fast-growing, high-energy environment with startup potential , this is your chance to gain  expert skills, work on enterprise solutions, and grow into a leadership role .

Benefits & Perks

Competitive pay bonus potential

Unlimited vacation

Free catered lunch

401K & health insurance

Cutting-edge technology & training

Learn from top consultants in the industry

Role Overview

We are hiring  both entry-level and experienced candidates  for this role. Whether you're a  recent graduate eager to learn  or an  experienced professional looking for growth , we provide a path for career development.

You will  work with stakeholders to implement financial and supply chain solutions , focusing on  business process optimization and system configurations . This role offers hands-on experience with  ERP, procurement, and finance systems , along with mentorship and training.

Key Responsibilities For Entry-Level Candidates (Recent Graduates & Early-Career Professionals)

• Learn to  analyze business processes and document project requirements  for financial and supply chain system implementations.
• Assist in  system configurations, testing, and optimization  under the guidance of experienced consultants.
• Work alongside  project managers, developers, and customers  to implement solutions.
• Gain experience in  data analysis, reporting, and workflow automation .
• Stay up-to-date with  enterprise technology trends  and contribute to internal knowledge sharing.
• Participate in  user training and provide ongoing support  for system users.

For Experienced Professionals (2 Years of Experience)

Additional Responsibilities

Gather, interpret, and analyze business data.

Configure and test cloud-based enterprise software.

Develop process documentation, system specs, and business workflows.

Conduct stakeholder interviews and present findings.

Identify and implement business process improvements.

Support technology-driven financial and supply chain transformations.

Qualifications For Recent Graduates & Early-Career Professionals

Bachelor's degree preferred  (Information Systems, Business, Finance, Supply Chain, Communications, or related field).

Strong  problem-solving and analytical skills .

Excellent  communication and documentation skills .

Interest in  ERP, procurement, supply chain, and financial systems .

Ability to  learn and adapt quickly in a fast-paced environment .

Experience with  data analysis, process optimization, or business operations  is a plus.

For Candidates with 2 Years of Experience

Hands-on configuration experience  with  business financial, ERP, procurement, or supply chain systems  (e.g., SAP, Oracle, Workday, NetSuite, JD Edwards, Ariba, Microsoft Dynamics, Salesforce, ServiceNow, Infor / Lawson, Coupa).

Experience with enterprise system implementations, customizations, or integrations .

Understanding of  procurement, sourcing, finance, or accounting  (e.g., purchase orders, invoices, contracts, reporting, journal entries, accounts payable, expense reporting, asset management).

Familiarity with  agile / scrum / Kanban methodologies .

Strong  technical and functional consulting experience  with at least one major enterprise system.

Why Apply?

Fast-track your career  in enterprise technology consulting.

Gain hands-on experience with  industry-leading financial and supply chain systems .

Be part of a company that values  innovation, collaboration, and professional growth .

Apply today! Even if you don't meet every requirement, we encourage candidates who are eager to learn and grow