Customer Success Manager - Smart Farming
- Innovative Smart Farming Solutions - Empowering Farmers with Advanced Technologies
- Lead customer satisfaction - from installation to post-sales support
- Collaborate with contractors, manage training, and build customer advocacy
Relationship management focused on delivering exceptional customer experiences, from system installation to ongoing support. Be the champion of Smart Farming solutions while managing technical troubleshooting and training across the United States.
About Datamars
Datamars is a global leader in data solutions with over 30 years of expertise in animal and textile solutions. We empower our customers with actionable insights and innovative technologies, enabling them to make informed decisions, achieve measurable success, and enhance productivity. As a key player in Smart Farming, our products include Tru-Test heat & health monitoring, automated weight systems, and data services.
An Insight to the Role
Customer Success Focus : Manage onboarding, installation, and post-sales support to ensure seamless customer experiences.Installation Leadership : Oversee system installations, managing subcontractors and ensuring projects are completed on time and within budget.Training Excellence : Deliver hands-on training to customers and establish regional hub training sessions.Proactive Monitoring : Monitor and troubleshoot system performance, resolving issues promptly and maintaining high standards.Communication & Advocacy : Drive outbound communication for updates, seasonal tips, and new features, while fostering customer advocacy.Technical Expertise : Support customers and internal teams with specialized product knowledge to enhance system utilization and satisfaction.Market Insights : Provide feedback and insights for product development and market improvements.Collaboration : Work closely with global teams to share best practices and develop solutions tailored to customer needs.Key Success Factors
Customer-Centric Mindset : Strong relationship management skills and the ability to build rapport across diverse customer bases.Technical Expertise : Proven experience in troubleshooting and delivering technical solutions for software and hardware systems.Organizational Excellence : Process-oriented, with strong project management skills to oversee installations and manage subcontractors.Innovative Approach : Continuously identify opportunities for improvement in service delivery and product solutions.Collaboration & Communication : Exceptional interpersonal skills to engage with customers, contractors, and internal teams effectively.Essential Experience & Qualifications
Background in agriculture, ideally with experience in dairy farming or a related field.Strong technical problem-solving skills and the ability to communicate complex solutions effectively.Experience managing equipment installations, including contractor oversight and project budgets.Comfortable delivering hands-on, practical training and group sessions.Proficiency in CRM systems and MS Office tools, with exposure to commercial sales processes.Willingness to travel as required, with up to 50% of time spent in the field.Culture & Values
Customer-Centric : Prioritizing customer needs and satisfaction.Innovative : Delivering advanced, integrated technologies for smarter farming.Collaborative : Working together across teams to drive success.Resilient : Thriving in a fast-paced and dynamic environment.Committed : Dedicated to making a measurable difference in the agricultural industry.For further insight into our business, products, and innovations, visit www.livestock.datamars.com and www.datamars.com .
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