What are the responsibilities and job description for the Client Engagement Manager position at Datamatics?
We are seeking a highly experienced Client Engagement Manager with over 15 years of experience in the IT-Software industry, including 10 years in program management and client engagement roles. The ideal candidate will possess strong expertise in managing complex software delivery, solutioning, and strategic engagements preferably with Logistics clients. This role will involve ensuring successful delivery while building and maintaining long-term client relationships.
Key responsibilities
- Lead the end-to-end delivery of large-scale solutions
- Oversee project planning, execution, budgeting, and resource management to ensure successful delivery on time, within scope, and on budget.
- Serve as the primary liaison for key clients, understanding their business processes and challenges
- Develop trusted partnerships with clients by providing consistent, value-driven solutions and by ensuring exceptional client service delivery.
- Regularly meet with clients to provide updates on project progress, manage expectations, and ensure alignment with business goals.
- Lead as a program manager for multiple client projects, coordinating cross-functional teams
- Lead solution design efforts during pre-sales and project implementation to address specific client pain points.
- Collaborate with internal teams and technical experts to design and implement solutions that leverage industry best practices
- Monitor program performance, ensuring that key performance indicators (KPIs) and service level agreements (SLAs) are met or exceeded
- Identify opportunities for business growth through new service offerings and by expanding existing client relationships
- Stay updated on industry trends and technology advancements to position the company as a trusted advisor.
Qualifications & Desired Skills
15 years of experience in the IT-Software industry, with at least 10 years in client engagement and program management roles.
Proven track record of leading large, complex software programs preferably in the Logistics, Supply Chain, or Transportation industries.
Expertise in managing end-to-end software delivery
Demonstrated ability to engage with senior client stakeholders, manage client relationships, and deliver high-impact software solutions.
- Education: Bachelor’s Degree in Computer Science/Engineering/Information Technology
- Certification: PMP, PRINCE2, or equivalent program management certifications are preferred
- Competencies
- Behavioral:
- Planning & Result Orientation
- Problem Solving & Decision Making
- Stakeholder management
- Relationship management
- Strategic Thinking
- Communication
- Technical:
- Program Management
- Solution Architecture
- Service Delivery
- Project Management
