What are the responsibilities and job description for the Information Technology Specialist position at Datamax of Arkansas?
There are two important characteristics possessed by Datamax Technical Specialists: people skills and technical competence.
People Skills
Technical Specialists are responsible for providing technical support for Datamax-managed network service clients. The ideal candidate must be technically savvy, detail oriented, and able to work well with a diversity of personality types in various business and technical settings. The ideal candidate will have a “can do” attitude, exhibit a positive manner when working with clients, and be committed to being a team player.
Technical Competence
Support Desk Technical Specialists are responsible for using Remote monitor and management tools to remotely support, proactively manage, and otherwise engage Datamax clients in a positive and productive manner. Strong problem-solving skills and diagnostic are required.
Essential Activities:
- Manage our TechCare® IT service accounts and perform maintenance
- Implement IT projects, such as server/email migrations and other configurations under the direction of project management
- Respond to calls and/or escalated ticket needs of the managed service accounts
- Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, Visio server/network designs, etc.
Education:
- High school or equivalent (Required)
- required; 3 years preferred
- required; 3 years preferred
- required
- Network troubleshooting: 3 years required; 3 year preferred
- Windows Server 2016/2019/2022 : 3 year preferred
- MCSA, MCSE, and/or other certifications preferred (other certification are preferred so please include any relevant certification on your resume)
- Security system troubleshooting/installation/configuration 3 years
- Active Directory migrations 3 years
Must be able to pass Federal Criminal Background check and drug screen
Job Type: Full-time
Schedule:
- 8-10 hour shifts Monday to Friday
- Work outside normal business hours will be required for emergency outages, projects, etc.
- On call rotation, including some weekends and holidays
Salary: $45,000.00 - $55,000.00 per year
Benefits:
- Medical / Dental / Vision Insurance
- 401k / Profit Sharing
- Short-Term and Long-Term Disability
- FMLA
- Group Life Insurance
- PTO / Paid Holidays
- Educational Assistance
- Employee Assistance Program
- Compensation for on call rotation
Work Location: In-office full time unless on client site
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Bonus opportunities
- Hourly pay
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- No nights
Ability to Commute:
- Hot Springs, AR 71901 (Required)
Ability to Relocate:
- Hot Springs, AR 71901: Relocate before starting work (Required)
Work Location: In person
Salary : $45,000 - $55,000