Demo

Information Technology Specialist

Datamax of Arkansas
Hot Springs, AR Full Time
POSTED ON 3/23/2025
AVAILABLE BEFORE 5/23/2025

There are two important characteristics possessed by Datamax Technical Specialists: people skills and technical competence.

People Skills

Technical Specialists are responsible for providing technical support for Datamax-managed network service clients. The ideal candidate must be technically savvy, detail oriented, and able to work well with a diversity of personality types in various business and technical settings. The ideal candidate will have a “can do” attitude, exhibit a positive manner when working with clients, and be committed to being a team player.

Technical Competence

Support Desk Technical Specialists are responsible for using Remote monitor and management tools to remotely support, proactively manage, and otherwise engage Datamax clients in a positive and productive manner. Strong problem-solving skills and diagnostic are required.

Essential Activities:

  • Manage our TechCare® IT service accounts and perform maintenance
  • Implement IT projects, such as server/email migrations and other configurations under the direction of project management
  • Respond to calls and/or escalated ticket needs of the managed service accounts
  • Thorough documentation of knowledgebase entries, all technical tasks, time tracking, client information, Visio server/network designs, etc.

Education:

  • High school or equivalent (Required)
  • required; 3 years preferred
  • required; 3 years preferred
  • required
  • Network troubleshooting: 3 years required; 3 year preferred
  • Windows Server 2016/2019/2022 : 3 year preferred
  • MCSA, MCSE, and/or other certifications preferred (other certification are preferred so please include any relevant certification on your resume)
  • Security system troubleshooting/installation/configuration 3 years
  • Active Directory migrations 3 years

Must be able to pass Federal Criminal Background check and drug screen

Job Type: Full-time

Schedule:

  • 8-10 hour shifts Monday to Friday
  • Work outside normal business hours will be required for emergency outages, projects, etc.
  • On call rotation, including some weekends and holidays

Salary: $45,000.00 - $55,000.00 per year

Benefits:

  • Medical / Dental / Vision Insurance
  • 401k / Profit Sharing
  • Short-Term and Long-Term Disability
  • FMLA
  • Group Life Insurance
  • PTO / Paid Holidays
  • Educational Assistance
  • Employee Assistance Program
  • Compensation for on call rotation

Work Location: In-office full time unless on client site

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Compensation Package:

  • Bonus opportunities
  • Hourly pay
  • Profit sharing

Schedule:

  • 8 hour shift
  • Day shift
  • No nights

Ability to Commute:

  • Hot Springs, AR 71901 (Required)

Ability to Relocate:

  • Hot Springs, AR 71901: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $55,000

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