What are the responsibilities and job description for the Account Manager position at DataPerk?
Job Type Full-timeDescriptionDataPerk was founded in 2001 and has become a premier technology solutions provider. At the heart of DataPerk's continuing growth is a standing commitment to being proactive in finding solutions before problems exist, making complex IT simple, and being continuously responsive to the needs of both our client and the community. From these principles, DataPerk has developed and offered a wide range of standalone and packaged services for businesses in almost every industry. DataPerk's service offerings include web design, programming and hosting, data cabling, network design, hardware / software support, and DataPerk Complete packages that offer combined benefits in the form of Managed Services tailored to meet the specific needs of the client's industry. We adhere to our core values of excellence, integrity, partnership, and innovation to accomplish our mission in delivering secure, scalable technology solutions efficiently and timely as a trusted partner. Are you ready to join our dynamic team?SummaryThe Account Manager is responsible for developing customer relationships that promote partnership, retention, and loyalty, ensuring client satisfaction and improving dissatisfaction while working to generate sales for the Company.Essential Duties and Responsibilities include the following (Other duties may be assigned) : Develop in-depth knowledge of the service catalog and how it relates to customer needs and be able to communicate this information to those clients effectively while fostering a partnership type relationship.Review notifications folders for any outstanding work, tasks or needs.Achieve and maintain a positive rapport with clients to ensure satisfaction and work to provide the best services through regularly scheduled calls and onsite visits.Represent Dataperk at community events and organizations as directed by management.Field client complaints and address issues concerns, and opportunities with good documentation along the way and escalating to CX team when appropriate.Maintain company and client files according to policies and procedures.Source, Schedule and track orders as needed.Create and communicate sales estimates to clients.Send out monthly reporting to clients.Perform sales procedures through activities and opportunities in AT and remain compliant with defined policies and procedures.Generate sales revenues from farming existing client accounts and cross and upselling services.Work as part of sales team to generate ideas for company sales opportunities, processes, and systems.Follow up on Sales tickets.Conduct onsite or online presentations regarding new opportunities that showcase the services and products of the company to active customers.Manage the complexity of service proposals, contracts, and lease agreements.Attend department sales meetings and ensure sales opportunities are compliant with company policy.Document internal processes and procedures related to duties and responsibilities.Contribute to growth of company by working referrals and leads.CompetenciesTo perform the job successfully, an individual should demonstrate the following competencies : Willingness to improve yourself and grow with the organization. Pursue training and development opportunities. Strive to continuously build knowledge and skills. Prioritize and plan work activities. Set goals and objectives. Volunteer readily. Seek increased responsibilities.Attention to detail is a MUST. Demonstrate accuracy and thoroughness. Monitor own work to ensure quality. Write clearly and informatively. Edit work for errors. Read and interpret written information sufficiently.Identify and resolve problems in a timely manner. Manage difficult or emotional customer situations. Respond promptly to customer needs. Speak clearly and persuasively in positive or negative situations. Listen to and obtain clarification. Always respond in a respective tone that represents the core values of Dataperk in all communication.Willingness to share knowledge and mentor team members. Balance team and individual responsibilities. Exhibit objectivity and openness to others' views. Give and welcome feedback. Contribute to building a positive team spirit. Put success of team above own interests. Support everyone's efforts to succeed.Treat people with respect. Approach others in a tactful manner. Work with integrity and ethically. Follow policies and procedures. Support organization's goals and values.React well under pressure. Accept responsibility for own actions (Made a mistake? Own up to it and learn). Come up with solutions and not excuses. Follow through on commitments.Consistently report to work and on time. Ensure work responsibilities are covered when absent. Follow instructions and respond to management direction. Complete tasks on time or notify appropriate person with an alternate plan. Ask for and offer help when needed.RequirementsAll applicants should have a bachelor's degree in area of specialty (IT related a plus) and at least 1 year of business-to-business sales experience; or equivalent combination of education and experience.Proficient in Microsoft Office Suite, specifically Excel and PowerPoint.Excellent organizational skills.Knowledge of customer service practices.Technical aptitude and ability to learn software programs.Knowledge of technologies such as IT networking, internet technologies, web servers and XML.Experience with Customer Relationship Management (CRM) software.
