What are the responsibilities and job description for the Transition Engineer position at Dataprise?
What You’ll Do:
Work closely with multiple Transition Managers to execute technical tasks to onboard customers.
Communicate to both customers and the internal Dataprise team by following the Service Transition Framework.
Assist in creating and executing project work plans and revising as appropriate to meet changing needs and requirements.
Report on day-to-day technical operational aspects of a project and resolving issues that arise.
Work to minimize exposure and risk to Dataprise during projects.
Execute the deployment of remote management applications and anti-virus software.
Verify server and network credentials sent over by the customer/MSP, update documentation appropriately.
Write technical Knowledge Base articles for documentation used to support customers.
What Skills & Experience You’ll Need:
3+ years IT project engineer experience.
5+ years IT Technican/Systems Engineer experience.
Experience with various firewalls: logging in with Web GUI (SSH/Telnet preferred), identifying VPNs/licenses and preferably finding and exporting config files, identifying firmware versions and warranty end dates.
Experience with identifying managed switches: logging in with Web GUI (SSH/Telnet preferred), identifying VLANs/subnets, finding and exporting conf files, identifying firmware versions and warranty end dates.
Experience with VMware/Hyper-V/Azure: identify host machines, virtual machines, AzureAD services
Experience with MS Server 2012-2022, ability to identify automatic services, server roles/GPOs, mapped drivers and printers, and warranty end dates.
Experience with SAN/NAS devices and the ability to identify firmware versions and warranty end dates
Understanding of various backup applications (Veeam preferred).
Experience with Service Desk operations: ticket lifecycle, incident and service request management, problem management, knowledge management, SLA/OLAs, KPIs, and ticket prioritization
Experience with developing and verifying project artifacts including documentation, diagrams, agendas, templates, etc.
Experience assisting with service validation and testing of processes and technologies.
Creating and executing work plans as related to transitions.
Managing and performing coordination of activities relating to onboarding and service transitions
Assist with the facilitation of meetings, cross-tower communication, etc.
General understanding of line of business applications.
Demonstrated, proven, and polished "soft skills" including diplomacy and ability to navigate challenging political waters, strength and confidence, outstanding interpersonal, written and oral communication. skills, and an aptitude for technology.
Experience working in cross-functional teams.
Technical document writing skills.
PMP certifications and current A+, Network+ and/or Microsoft certifications strongly preferred.
Associates/Bachelors degree in a technical or business area preferred.
ITIL Foundations certification or similar understanding of the concepts preferred.
Salary : $65,000 - $80,000
