What are the responsibilities and job description for the Information Technology Support Engineer position at DataProtech Group?
DataProtech Group (DPG) is a leading suppler of Cyber Security and Digital Hygiene services based in the United Kingdom with offices in UK, USA, UAE, Morocco and India.
We are seeking to add an IT Support Engineer to our growing team based in Santa Clara California.
The candidate will need to have excellent communication skills.
To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for IT Support Engineer
• Strong understanding of technology solutions
• Installing and configuring client computer systems
• Responding to client IT support requests
• Meeting with clients to diagnose software, networking, or hardware issues
• Providing technical support on-site or via remote-access systems
• Offering solutions that meet the needs of the client
• Repairing hardware malfunctions, software issues, and networking problems
• Maintaining good client relations
• Tracking and managing work records
• Compiling job reports
Requirements for IT Support Engineer
• Excellent written and verbal communication skills
• Experience with Windows Desktop, Linux and MacOS operating systems (MAC is a MUST HAVE)
• Experience with a Network Operations Centre platform
• Good knowledge of computer patching techniques
• Knowledge of web services, API and IP based protocols
• Ability to troubleshoot complex hardware and software issues
• Good interpersonal skills
• Good time management skills
• Experience in creating asset management lists
• Proven work experience as a technical support engineer