What are the responsibilities and job description for the ITSM Administrator/Analyst (Local Only) position at Dataquad Inc?
Job Summary
We are seeking a detail-oriented and proactive ITSM Analyst to join our dynamic IT team. The ideal candidate will be responsible for managing and improving IT service management processes, ensuring that our IT services align with the needs of the business. This role requires a strong understanding of various technologies and methodologies to enhance service delivery and support.
Duties
- Analyze and optimize IT service management processes to ensure efficiency and effectiveness.
- Collaborate with cross-functional teams to implement ITSM tools and frameworks.
- Monitor, manage, and report on service performance metrics.
- Provide support for incident management, problem management, change management, and configuration management processes.
- Assist in the development of training materials and conduct training sessions for staff on ITSM best practices.
- Maintain documentation related to IT services, processes, and procedures.
- Engage in continuous improvement initiatives to enhance service quality.
- Troubleshoot technical issues related to computer management, operating systems, servers, firewalls, and virtualization technologies.
We can send more junior profiles, so an Ivanti Analyst or ServiceNow Analyst, since this is niche
Looking for an Ivanti Administrator with hands on experience with configuring/administering changes in Ivanti
Or an ITSM ServiceNow Administrator as a 2nd priority
Experience
- ITSM Tools - Experience with service management platform, understand asset management and discovery
- Someone who’s an Ivanti Administrator (or as a 2nd option, a ServiceNow Administrator)
- Knows from an incident problem and change standpoint
- Set up integrations, like APIs
SQL, run queries
If you are passionate about improving IT services through effective management practices and possess the required skills, we encourage you to apply for this exciting opportunity.
Job Types: Full-time, Contract
Pay: $60.00 - $70.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Are you okay to work on W2 ?
- Are you local for this location Wilmington, MA?
Experience:
- ITSM: 8 years (Required)
- ServiceNow Administrator: 8 years (Required)
Work Location: On the road
Salary : $60 - $70
