What are the responsibilities and job description for the Technical Support Analyst position at DataScan?
A BOUT DATASCAN
Headquartered in Alpharetta, Georgia, DataScan stands at the forefront of delivering cutting-edge wholesale asset financing and inventory risk management solutions. Our commitment lies in empowering lenders to efficiently oversee their operations and manage risk through our technologies, knowledge, and expertise. With our connected commercial ecosystem, we continue to evolve the dealer commercial lending industry.
OVERVIEW
DataScan is looking for a Technical Support Analyst for providing application support services to users of applications and operational support to clients who use them.
The Technical Support Analyst role provides application support services to users of applications and to the IT functions that support them. Primarily the analyst will triage and resolve application and system problems, or any incident that is disrupting the application service that client or business users depend on.
DUTIES AND RESPONSIBILITIES :
- Provide application support for DataScan clients on multiple versions of wholesale lending accounting software.
- Receive and log requests for support from clients, other internal departments; investigates the problems and determines appropriate actions to take for resolution and remediation.
- Monitor the progress of requests for support and ensure users and other interested parties are kept informed.
- Provide timely and accurate responses to requests for support. This may include making modifications to system parameters, developing workarounds, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests for resolution of the problem.
- Ensure all work is carried out and documented in accordance with required standards, methods, and procedures.
- Monitor application systems for issues, note problems and identify performance trends.
- Take corrective action to improve performance and to avoid problems arising.
- Liaise with software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
- Assist internal teams to investigate and model business functions, processes, information flows and data structures, using methodical and consistent techniques.
- Investigate operational requirements and problems, contributing to improvements; specify information flows, processes / procedures that will meet the business requirements.
- Document work, take part in user meetings and assist in presenting issues and solutions both orally and in writing.
- Assist in defining acceptance tests for new or upgraded systems.
REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
OTHER QUALIFICATIONS :
COMPENSATION & BENEFITS
At DataScan, our associates are our number one asset. We offer competitive compensation with annual bonus potential, paid time-off, expense reimbursement, excellent health care and retirement benefits. Compensation and benefits include :
Careers | DataScan (onedatascan.com)
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