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Customer Success Manager, Mid Market

DataSnipper
New York, NY Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/9/2025

About the Role

As a Mid Marke t Customer Success Manager at DataSnipper, you will play a pivotal role in ensuring our customers achieve their goals using our innovative, AI-powered solutions. You will own the customer journey, from onboarding to driving long-term value and retention, fostering strong relationships built on trust and collaboration. You'll help customers unlock their potential value while contributing to the growth and success of our business.

If you're passionate about customer success and ready to own the moment, we'd love to hear from you!

About DataSnipper

DataSnipper, is the driving force behind an intelligent automation platform that's transforming the world of audit and finance. Founded in 2017, DataSnipper has skyrocketed and has now officially become a unicorn company with a valuation of $1 billion following a successful funding round by Index Ventures.

The recent acquisition of AI-native UpLink, a cloud-based secure document request portal, and the launch of DocuMine, a new AI-powered document validator, dramatically expand DataSnipper's goal to build a comprehensive AI-powered audit ecosystem with global impact.

With over 500.000 users in 125 countries and offices in Kuala Lumpur, Amsterdam and New York, DataSnipper is shaking things up. And we're not stopping there!

What you will do

Deliver Exceptional Value :

  • Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
  • Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
  • Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.

Collaborate for Success :

  • Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
  • Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.
  • Communicate and promote proven strategies, methods, and processes that lead to success
  • Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

    • What you bring to the table

  • Experience : 3 years' experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology, with a proven track record of driving adoption, retention, and growth.
  • Strategic consultative approach : Ability to translate business goals into outcomes and build a process that aligns with customer needs to drive customer adoption
  • Customer-Centric Mindset : A passion for exceeding customer expectations by building trust-based relationships and consistently delivering value.
  • Collaborative Spirit : A belief in the power of partnership, thriving in cross-functional teamwork and fostering meaningful customer relationships.
  • Adaptability : A growth mindset, ready to embrace feedback and challenges, learn quickly, and contribute to a dynamic, fast-paced environment.

    • What we offer

  • Excellent salary
  • Flexible paid time off
  • Comprehensive medical and dental coverage
  • 401K match
  • Paid parental leave
  • Stock participation plan
  • Company sponsored lunch
  • Hybrid mode of work (at least 3 days onsite in our New York City office)
  • Being part of one of the fastest-growing scale-ups in the Netherlands
  • Make an impact by disrupting the finance industry with us
  • A flexible and growing organization with lots of opportunities to learn and develop
  • International working environment, with a team of friendly and driven colleagues
  • Access to OpenUp and Talkspace, the mental health and wellness platform
  • Multiple social activities for team building

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