What are the responsibilities and job description for the Help Desk Analyst position at DataStaff, Inc.?
DataStaff, Inc. is seeking a Help Desk Analyst for a long-term contract opportunity with one of our direct clients in Richmond, VA.
*This position is onsite
Responsibilities:
- Assist and providing customer support, by telephone, email and other means to improve communications with the public and customer services.
- Become familiar with the client’s services.
- Answer questions from the public, business, government agencies and others.
- Identify the root cause of problems and implement solutions by gathering and analyzing available information.
- Track incoming calls and email requests for assistance.
- Perform other duties as assigned
Required Skills:
- 8 Years - Advanced computer skills are required that aligns with the Job Description
- 8 Years - Ability to multitask and to determine root cause of problems and implement solutions,
- 8 Years - Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions
- 8 Years - Customer relations skills
- 8 Years - Good verbal and written communication skills
- 8 Years - Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
This opportunity is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.
