What are the responsibilities and job description for the Customer Support Engineer position at Datavant?
A company is looking for a Customer Support Engineer to provide technical support and enhance customer experience.Key ResponsibilitiesProvide prompt and efficient resolution to customer issues, escalating complex problems as necessaryCollaborate with cross-functional teams to address customer feedback and improve product usabilityIdentify recurring issues in customer inquiries and propose proactive solutionsRequired QualificationsBachelor's degree preferredDedicated customer service mindset with a passion for resolving customer issuesProven experience in a customer support role, preferably in a technology-driven environmentTeam-first mindset, able to work collaboratively and independentlyExcitement for tackling new technical challenges
