What are the responsibilities and job description for the Service Technician Level I position at Datawatch Systems, Inc?
Overview
As a Service Technician Level I - Austin you'll be testing, troubleshooting, repairing, modifying, and maintaining intrusion, access control, and video management systems. You will interact directly with the client, client representatives, third party vendors, and our Program management team during service calls. Responsibilities include ensuring service orders are completed successfully, on schedule, and the work performed meets or exceeds client expectations.
Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D
- Location: Austin, TX
- Travel: Yes (25%)
- Salary Range: $25.-29.00/hour
Responsibilities
- Scheduled routine maintenance inspections on various systems at our clients’ locations
- Repair, maintain, modify, tests, and troubleshoots access control, intrusion systems, and CCTV systems accurately and on time following best practice procedures and quality control standards.
- When needed, pulling cable, rough in, installing conduit, terminating cables at device and headend.
- Identify any issues regarding timeline or progress and communicate with the supervisor.
- Stays up to date and knowledgeable on new services, technology, and internal processes/procedures.
Qualifications
- 3 or more years’ experience installing commercial access control, video systems, low voltage, and commercial wiring/cabling OR knowledge of building, fire, and life safety codes pertaining to construction and electrical systems.
- High School diploma/GED preferred.
- Technical/Trade/Vocational school certificate in electronics/electrical is desirable.
- Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters.
- Knowledge of IP, Ethernet, and networking protocol and CAT5 technologies preferred.
- Must be able to meet and maintain various certifications, licenses, and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state (s) worked.
- Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation and drug screening.
- Must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position.
Salary : $25 - $29
