What are the responsibilities and job description for the Desktop Support Technician position at Datawize Technologies LLC?
Sr. Desktop Support Technician
Interview Process: Initial phone or virtual interview, followed by an in-person interview if shortlisted. Since this role is 100% on-site, an offer will only be extended after the in-person interview.
VENDOR MAXIMUM SUBMITTAL RATE: $40.95
Work Location: 600 E. Main St.Richmond, VA (100% On-Site from Day One)
Parking: Not provided for contractors
Duration: Expected to extend one year beyond May 31, 2025
About the Role
Virginia Tax is seeking a qualified Senior Desktop Support Technician to provide technical support and assistance. The selected candidate will be responsible for:
- Responding to technical queries via phone, email, in person, or through remote access.
- Assisting with the delivery, configuration, setup, maintenance, and troubleshooting of computer systems, hardware, and software.
- Providing training to computer users and other staff on troubleshooting and diagnosing technical issues.
- Creating and maintaining documentation related to troubleshooting and problem diagnosis.
- Gathering feedback from users to enhance training methods and improve support services.
- Developing and updating training manuals.
- Analyzing reports to identify common technical issues and trends.
- Troubleshooting VPN, networking, and ISP-related problems.
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Schedule:
- Monday to Friday
Work Location: In person
Salary : $25 - $30
