What are the responsibilities and job description for the Account Manager position at Dataworks?
Customer Success / Account Manager - LegalTech / AI
Hybrid 2 / 3 days a week in the office
70,000-$80,000 salary plus circa $30-50k commission
Do not apply unless you have first hand experience working in a law firm, legal services, or a customer facing legal support role.
ABOUT THE COMPANY :
This Austin, Texas-based LegalTech startup has recently secured a substantial Series A funding round to accelerate its expansion across the United States.
Revolutionizing access to legal advice and services through their LegalAI SaaS platform, they are poised for massive U.S. growth, making now the perfect time to join their journey
ABOUT THE ROLE :
Reporting to the US Country Manager, This Lead role will start as a very hands-on position with the possibility of building and managing a team for a successful candidate.
Your main responsibilities will include :
- Client Communication : Engage directly with clients via phone, email, and webchat to provide support and address inquiries.
- Problem Assessment and Solutions : Evaluate client issues and propose tailored solutions to meet their needs.
- Team Development : Collaborate with leadership to establish and grow the U.S.-based Customer Account team.
- Product and Process Improvement : Identify opportunities to enhance workflows and refine the client experience.
SKILLS & EXPERIENCE :
The ideal candidate should meet as many of the following points as possible :
Benefits
34 Holidays (25 days annual leave your birthday off 8 company holidays)
Equity (Share Options)
401(k) matching
Regular team-building activities, socials, and annual retreats!
Salary : $30,000 - $50,000
