What are the responsibilities and job description for the Customer Support Associate position at Dataworks?
Customer Support Associate - LegalTech/AI
Hybrid 2/3 days a week in the office
$50,000-$55,000
Do not apply unless you have experience working in a fast-paced startup, are happy with a hybrid work pattern, and are comfortable coming in as one of the first hires.
ABOUT THE COMPANY:
This Austin, Texas-based LegalTech startup has recently secured a substantial Series A funding round to accelerate its expansion across the United States.
Revolutionizing access to legal advice and services through their LegalAI SaaS platform, they are poised for massive U.S. growth, making now the perfect time to join their journey
ABOUT THE ROLE:
Reporting to the US Country Manager, you will be the first customer support associate in the team and serve as the primary point of contact for customers, delivering outstanding support across various communication channels.
Your main responsibilities will include:
- Customer Communication: Address customer inquiries via email, chat, and phone to ensure prompt and effective support.
- Platform Support: Assist users with platform navigation and resolve any issues hindering their experience.
- Escalation Management: Serve as the initial point of contact for escalated issues, working to enhance the overall customer experience.
- Operational Tasks: Handle routine tasks such as managing online reviews and addressing escalations.
- Experience Improvement: Identify opportunities to improve processes and elevate the quality of customer interactions.
SKILLS & EXPERIENCE:
The ideal candidate should meet as many of the following points as possible:
- Customer Support Expertise: Proven success in a fast-paced, multi-channel customer-facing role.
- Tech Startup Experience: Thrives in dynamic, early-stage tech environments.
- Strong Communication: Exceptional written and verbal communication skills.
- Organized and Problem-Solving: Highly organized with excellent time management and a passion for helping others.
- Team-Oriented and Legal Knowledge: Excels both independently and collaboratively, with legal experience as a valuable bonus.
Benefits
✈️34 Holidays (25 days annual leave your birthday off 8 company holidays)
💰Equity (Share Options)
💰401(k) matching
⛳️Regular team-building activities, socials, and annual retreats!
Salary : $50,000 - $55,000
