What are the responsibilities and job description for the Field Engineer position at Datum Technologies Group?
Field Engineer
Long Term Contract
Seattle, WA
Qualifications:
Long Term Contract
Seattle, WA
Qualifications:
- Implemented and supported desktop devices, applications, peripherals, telephone systems, network devices, airline-specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems), and multiple server platforms.
- Performed physical relocation of IT infrastructure devices (PC workstations, peripherals, phones, network routers, airport devices, etc.) as outlined in Service Requests.
- Executed upgrade services, including changes to workgroup computers, peripherals, or software, as specified.
- Verified and updated assets in compliance policies before any move.
- Updated asset management systems regularly.
- Troubleshot and resolved hardware and software issues supported by Field Operations.
- Collaborated with Field Planning and Project Management teams, providing research and input for work orders and assisting with site surveys.
- Performed preventative maintenance on operational devices.
- Coordinated services with external vendors.
- Installed, customized, maintained, tested, and troubleshot operating systems and related software.
- Provided on-site and on-call 24/7 support as needed.
- Delivered technical support across the enterprise.
- Configured, installed, maintained, tested, and troubleshot hardware systems.
- Conducted root cause analysis to resolve service interruptions and prevent recurrences.
- Implemented platform changes with minimal business disruption, adhering to enterprise standards and procedures.
- Coordinated activities with internal/external technology owners and service providers.
- Managed broad operational support for Install, Move, Add, and Change (IMAC) requests, supporting IT infrastructure in office environments, reservation centers, and airport locations.
- Provided exceptional customer support during field visits or dispatches.
- Diagnosed and resolved technical issues efficiently, determining appropriate solutions.
- Produced detailed and timely service reports, accurately documenting solutions for complex issues.
- Collected and analyzed performance data to provide technical assistance.
- Ensured workflow alignment with schedules.
- Developed and implemented workaround procedures when standard methods failed, ensuring full resolution of issues.
- Troubleshot and developed technical solutions for software and setup errors encountered by field engineers, technicians, and customers.
- Built strong relationships with customers through consistent support.
- Used ladders when necessary for equipment setup or troubleshooting.
