What are the responsibilities and job description for the Field Support Engineer _ Minneapolis, MN position at Datum Technologies Group?
Field Support Engineer
Location: Atlanta, GA
Direct Client/long term
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport location.
Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. '-Provides service and customer support during field visits or dispatches. -Diagnoses errors or technical problems and determines proper solutions. -Produces timely and detailed service reports. -Documents processes. -Collects and analyzes performance data to provide technical assistance. '-Ties workflow to schedule
-Accurately documents solutions related to complex issues
-Creates workaround procedures when standard procedures have failed and ensures issues are resolved
-Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers
-Builds positive relationships with customers
-Ability to use a ladder
Quals--
• Troubleshooting skills (hardware/software), Windows 10/11 workstations and peripheral knowledge. The ideal candidate will have the above plus A Certification. Must be able to move, on a regular basis, large equipment that weighs at least 30 pounds. • Basic Network/server and application knowledge (Office 365, Outlook, etc.). • Ability to provide on-site, and on-call 7x24x365 support, as needed.
Vishnu Singh
Email : vishnu@datumtg.com
Phone : 470 451 0404
