What are the responsibilities and job description for the Network Operations and IT Systems Specialist _ position at Datum Technologies Group?
Network Operations and IT Systems Specialist
Long-Term Contract (Contract to perm position)
Atlanta, GA
Qualifications:
- The OCC Solution Center team is responsible for supporting first and second-level IT issues, along with Install, Move, Add, and Change (IMAC) requests, to ensure the smooth operation of the IT infrastructure within the Operations and Customer Center (OCC).
- The ideal candidate will possess strong knowledge in multiple operating systems, systems integration, architecture, and programming languages.
- A solid understanding of the network environment is also essential.
- Familiarity with VMWare and VDI infrastructure is highly desired, along with experience using multiple ServiceNow modules, including Incident, Change, Asset, and Request.
- Network knowledge is required, and the candidate must be able to lift and move equipment weighing up to 30 pounds regularly.
Responsibilities:
- Monitor, maintain, and troubleshoot OCC VDI infrastructure using VMWare and Teradici tools to ensure optimal performance and stability.
- Monitor, maintain, and troubleshoot OCC Radio infrastructure , collaborating with ATL Radio, Radio Shop, and vendor Zetron for efficient resolution of issues.
- Entitle, install, maintain, test, and troubleshoot operating systems and other systems software products to ensure seamless functionality across platforms.
- Configure, install, maintain, test, and troubleshoot hardware systems to support operational needs.
- Complete work orders assigned , ensuring all tasks are performed according to established procedures and timelines.
- Implement changes to platforms with minimal business disruption , following OCC procedures for VDI and physical infrastructure adjustments.
- Create and monitor network/local print queues for all printers, ensuring they are functioning correctly and providing support when issues arise.
- Collaborate with Sr. Systems Engineer to manage and optimize the OCC network for enhanced performance and reliability.
- Write, submit, and perform RFCs (Requests for Change) for OCC Solution Center tasks as assigned, following all change management protocols.
- Coordinate external vendor services to ensure efficient delivery service and resolve technical issues promptly.
Vishnu Singh
Email : vishnu@datumtg.com
Phone : 470 451 0404
