What are the responsibilities and job description for the New Patient Coordinator position at DAUNTLESS PSYCHIATRY?
GENERAL SUMMARY OF DUTIES:
Dauntless Psychiatry is hiring a New Patient Coordinator. This individual will be the primary contact for all new patients and referrals into the clinic. He/she will be responsible for communicating with clients (and referring provider if applicable) for pre-appointment paperwork and documentation as well as insurance verification, interface between primary reception, nursing team, providers and clients in facilitating new appointment scheduling. Patient Access Coordinator will complete general reception and clinical duties as delegated.
JOB DUTIES:
Duties include but are not limited to:
- Scheduling and rescheduling of new patients including management of cancellations and no shows
- Facilitates the completion of new patient paperwork/documentation with the clients and/or referring providers and clinics
- Answers text messages, voicemails and emails and returns patient calls in a timely and efficient manner
- Manages incoming information requests
- Acts as liaison between clinic and outside referral sources
- General office functions including primary reception, patient check-in/check-out, follow-up scheduling and medical records management as directed by the Office Manager
- General clinical duties as delegated
- Any other duties and/or special projects as assigned
REQUIRED EDUCATION, SKILLS & EXPERIENCE:
- High School Diploma/GED is MINIMUM education requirement.
- Some college or college degree preferred.
- MA or LPN preferred
- Minimum of 2-3 year experience working in medical office.
- Customer Service Experience highly favored.
- Staff member must be fully computer literate and able to operate healthcare systems including EMR and Practice Management Systems, Microsoft Office applications, and Google Workplace applications.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Medical Specialty:
- Psychiatry
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
- Medical Office/Facility: 2 years (Required)
- Computer skills: 2 years (Required)
Work Location: In person
Salary : $18 - $20