Print Production Technician

The Print and Mailing Services Technician is responsible for operating the print shop equipment to perform the mass duplication of library promotional and publicity materials. The position is responsible for managing print shop activity by ordering, maintaining, and inventorying supplies. This position manages postal software, provides clean and accurate mailing files for all Dauphin County Library System (The Library), bulk mailings and oversees mailing output for these efforts.

Required Performance Standards

• Communications: Writes and speaks clearly, logically and concisely. Listens effectively. Demonstrates small and large group communication skills. Keeps colleagues, team members and supervisors well informed. Participates in group discussions.
• Customer Service: Presents welcoming behaviors. Remains helpful and professional with members. Responds quickly and cooperatively to requests from staff or public. Follows Dauphin County Library System’s (The Library) guidelines and training for customer service approach. Demonstrates ability to determine customer's needs. Follows up on customer transactions.
• Analytical Skills/Problem Solving/Decision Making: Uses sound judgment in making decisions. Constructively manages conflict. Works with others to solve problems and achieve results.
• Technological Skills: Demonstrates ability to use computers. Demonstrates ability to access and use the Internet and electronic databases. Demonstrates ability to use and maintain equipment basic to job.
• Workplace Maintenance/Management: Maintains and manages workplace security and safety. Pays attention to personal workspace housekeeping.
• Flexibility and Adaptability: Remains calm in difficult, ambiguous, and challenging situations. Responds appropriately to changes in direction and priorities. Adapts personal style to work situations. Takes corrective action when required.
• Interpersonal and Group Relationships: Willing to work with and for others. Supports and facilitates cooperation among others.
• Professional Standards and Ethics: Protects and values patron confidentiality and organizational security. Supports mission and vision of the library. Upholds American Library Association's Library Code of Ethics as interpreted by The Library. Works toward furthering a library-conscious community.
• Professional Development and Leadership: Seeks opportunities to pursue one's personal goals and those of the organization. Sets and models high performance standards. Encourages others to make good decisions and take ownership in decision-making and problem-solving.
• Time and Workflow Management: Manages personal time effectively. Manages workflow effectively.

Environmental Conditions

Primarily works indoors. Uses printing inks, chemical cleaners, and other substances which can cause injury to the operator or to nearby workers if safety guidelines are not followed.

Essential Functions

• Sets up and operates all print shop equipment, including but not limited to, digital press, booklet maker, folding machine and shrink wrapper. Works with goal of no more than 5% printing errors per month.
• Responsible for managing all press activities. Maintains supplies inventory by ordering paper and all other necessary supplies for the printing services department. Maintains and monitors printing costs by monitoring supply costs.
• Primarily responsible for managing postal software, providing clean, accurate mailing files for all The Library’s bulk mailings and overseeing mailing output for these efforts. Assist in the development of a strategy for bulk electronic mailing communications/fundraising plan. In charge of implementing and maintaining the mailing communications plan.
• Responsible for all production aspects of direct mail, including brochure and envelope printing, folding, tabbing and inserting.
• Prioritizes and schedules print jobs. Electronically updates department spreadsheets to reflect project status in a timely manner. Resolves press schedule conflicts with Supervisor’s assistance.
• Offers suggestions on the most effective methods of duplicating materials.
• Uses graphic software to output files for use on the digital press.
• Performs minor maintenance on print shop equipment and determines when major outside maintenance is required.
• Performs printing related tasks such as booklet making, folding, cutting, shrink wrapping, laminating and perforating of printed items.
• Reviews labels, packages and distributes finished print jobs.
• Prepares monthly spreadsheet of narrative and statistical reports.
• Attends staff meetings and continuing education workshops. Participates in system committees
• Lives by the Core Values.
• Performs other related duties.

Minimum Qualifications

Education/Training: Technical training or certification in print technology is a plus. Associates degree in design, printing or related field.

Experience: One-year experience in printing or related field, one year of experience with postal software and mailing equipment. Two years active experience using Microsoft Office Suite or equivalent and searching the Internet in a Windows environment.

Required: Excellent customer service and communication skills, ability to lift or move up to 75 lbs. assisted and up to 40 lbs. unassisted, requires occasional independent transportation to libraries, programs, and outreach locations