What are the responsibilities and job description for the MB Service Technician position at Dauphin Motors of Mobile LLC?
About Us
Family-owned and operated for over 15 years, Mercedes-Benz of Mobile strongly believes in our commitment to our community and employees. We understand the importance of our employees and believe our success is attributed to their success.
At Mercedes-Benz of Mobile, you can expect to work on a team of dedicated individuals. Our team works with a collaborative approach and encourages success amongst each of our members.
PURPOSE:
The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. A Technician is expected to perform quality work without direct or continual supervision and be able and willing to work on all work assigned to him/her.
ESSENTIAL DUTIES:
- Receive Repair Orders from dispatcher on computer terminal and take vehicle to stall areas.
- Perform work as outlined on Repair Order with efficiency and accuracy, in accordance with dealership and factory standards.
- Communicate with Parts Department to obtain needed parts. Inform Shop Foreman or Team Leader if vehicle is down awaiting parts, and pursue special ordering of parts, if appropriate.
- Save and tag parts if the job is under warranty or if requested by the customer.
- Examine the vehicle to determine if additional safety or service work is required.
- Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the time promised.
- Diagnose cause of any malfunction and perform repair, if authorized by the customer.
- Document work performed on each vehicle on the Repair Order using the concern, cause and correction format. State repair diagnosis/description as clearly as possible on your terminal, as this is what the customer will see and how the billing will be determined.
- Road test vehicles to quality check work performed as required, keeping in mind that customers' vehicles should not be used for personal errands and should not be operated illegally or unsafely.
- Seat belts must be worn at all times.
- Continually monitor status of each vehicle and inform the Shop Foreman or Team Leader. Escalate "wait" jobs as much as possible. Monitor promised times and advise if there will be a problem meeting a promised time as soon as it becomes apparent.
- Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced.
- Properly use the special tools and equipment provided by the Service Department.
- Maintain an inventory of normal Technician's tools not normally inventoried by the Service Department as "special tools."
- Maintain the workspace assigned in an organized and clean manner.
- Produce quality work that displays pride of workmanship.
- Review technical bulletins and other publications as assigned by management.
- Participate and utilize technical training as requested by management and Mercedes-Benz standards.
- Attend training classes as directed by management
What We Offer:
- Health, dental, vision
- Short-term and long-term disability
- Life insurance
- 401K
- Paid time off
QUALIFICATIONS:
- High school diploma or the equivalent
- 3 years or more of automotive dealership experience
- ASE certification preferred
- Proficient mechanical skills
- Ability to collaborate with the public, sometimes with several customers at a time
- Ability to collaborate with other dealership personnel
- Excellent verbal and written communication skills
- Proficient knowledge of dealership computer systems
- Must have valid in-state driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
- Must be insurable
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
