Service BDC/Customer Relations

Job Description

Business Development Center (BDC) Representatives are often the first contact a customer has and makes that first impression of the dealership experience. The BDC is responsible for being the initial point of contact in service and building a long lasting relationship, along with setting appointment duties inbound and outbound. The Service BDC Representative is also normally the last point of contact ensuring that lasting relationship with the customer. A strong background in both customer service/telecommunications is desired

About Us

Family-owned and operated for over 30 years, Lamarque Motor Company strongly believes in our commitment to our community and employees. We understand the importance of our employees and believe our success is attributed to their success.

At Lamarque Motor Company, you can expect to work on a team of dedicated individuals. Our team works with a collaborative approach and encourages success amongst each of our members.

What We Offer

• Health, dental, vision
• Short-term and long-term disability
• Life insurance
• 401K
• Paid time off
• Saturday lunches
• Uniform subsidization

Responsibilities:

• Answer inbound calls
• Scheduling and communicating with customers to identify their vehicle's service needs
• Set service appointments and pair customers with service advisors
• Contact customers and confirm appointments or reschedule
• After service follow up
• Assist on service drive
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution

Requirements:

• Work Monday through Friday 9:00 am to 6:00 pm
• Work at least one Saturday a month from 8:00am to 3:00pm
• Telecommunication skills
• Computer Skills
• Ability to communicate customers' interests needs and requests to Service Advisors and/or management
• Professional personal appearance
• High School Diploma/GED is required
• Must be willing to submit to a background check and drug screen prior to employment