What are the responsibilities and job description for the Hostess (Host) position at Dave & Buster's - Vernon Hills?
**Job Title:** Host/Hostess
As the first point of contact at Dave & Buster's - Vernon Hills, you set the tone for our guests' experiences. Your role is pivotal in ensuring their satisfaction and loyalty.
Responsibilities:
- Greeting Guests: Welcome each guest in a friendly and professional manner, facilitating a seamless experience from arrival to departure.
- Table Escort: Escort guests to their table, ensuring they are seated promptly and efficiently.
- Communication: Communicate any guest concerns to the manager as necessary, maintaining open lines of communication throughout the service period.
- Multi-Tasking: Manage competing demands with patience and poise, providing exceptional service even in high-pressure situations.
- Exit Acknowledgement: Ensure guests are acknowledged when leaving the establishment, reinforcing a positive impression of Dave & Buster's - Vernon Hills.
- Phone Etiquette: Answer the telephone within two rings, using proper telephone etiquette to provide excellent customer service.
- Reservations: Accept and organize reservations, prioritizing them to accommodate guests while maintaining a smooth workflow.
- Wait List Management: Effectively manage the wait list, minimizing wait times and maximizing guest satisfaction.
- Seating Assignments: Prepare seating assignments prior to service, streamlining the process and ensuring efficient use of available tables.
- Team Support: Collaborate with fellow team members as needed, promoting a cohesive and productive work environment.
- Company Processes: Uphold the company's processes and procedures, adhering to established standards and protocols.
- Front Area Maintenance: Organize, stock, and clean the front area, maintaining a clean and welcoming atmosphere for guests.
- Shift Duties: Complete any beginning or closing shift duties, ensuring a seamless transition between shifts and maintaining the highest level of quality service.
We look forward to receiving your application for our full-time or part-time Host/Hostess position at Dave & Buster's - Vernon Hills in Vernon Hills, IL.
