What are the responsibilities and job description for the Technical Support Associate position at Dave's Complete Auto?
What We Offer
We're proud to offer a comprehensive benefits package to our employees, including competitive compensation, paid time off, career growth opportunities, and more. As a Customer Service Representative, you will be part of a dynamic and supportive team that's dedicated to providing exceptional service to our customers.
Job Overview
We're seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with customers to identify their needs, processing requests, escalating complaints, and providing helpful solutions that ensure they have a great customer service experience with our company.
Essential Responsibilities
Requirements
We're proud to offer a comprehensive benefits package to our employees, including competitive compensation, paid time off, career growth opportunities, and more. As a Customer Service Representative, you will be part of a dynamic and supportive team that's dedicated to providing exceptional service to our customers.
Job Overview
We're seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with customers to identify their needs, processing requests, escalating complaints, and providing helpful solutions that ensure they have a great customer service experience with our company.
Essential Responsibilities
- Communicate with customers to identify their needs and provide solutions
- Process requests and escalate complaints as needed
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
Requirements
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
