What are the responsibilities and job description for the Collections and Customer Service Representative position at Dave's Greenlight Auto Sales Inc?
Job Title: Collections & Customer Service Representative
Location: Greenville, IL
Company: Dave’s Greenlight Auto Sales
Job Type: Full-Time
About Us:
Dave’s Greenlight Auto Sales is a trusted, locally-owned used car dealership proudly serving the Greenville area. We’re committed to providing reliable vehicles, top-notch customer service, and a supportive, family-like work environment.
Position Overview:
We’re looking for a dependable and detail-oriented Collections & Customer Service Representative to join our team! In this role, you'll be a key player in our front office operations, handling everything from payment collection and title processing to customer inquiries and repo account management. You’ll also be responsible for assisting with insurance claims and ensuring our customers are supported throughout the process.
Key Responsibilities:
- Accept and process customer payments
- Manage and update title and registration paperwork
- Handle insurance verification and assist with insurance claims
- Provide excellent customer service in person and over the phone
- Manage repossession accounts professionally and tactfully
- Support the sales team occasionally by helping with vehicle sales when needed
What We’re Looking For:
- Strong communication and customer service skills
- Prior experience in collections, title work, or auto finance a plus
- Experience handling insurance paperwork and claims is a bonus
- Ability to stay organized and multi-task in a fast-paced environment
- Comfortable handling sensitive accounts with empathy and firmness
- Team player willing to step in and help wherever needed
Why Work With Us:
- Friendly, supportive team atmosphere
- Consistent work schedule
- Opportunity to grow within a locally-owned business
- Competitive pay based on experience
- 401(k) plan available
- Paid time off (PTO) offered
Apply in person at 2040 S 4th St, Greenville, IL or send your resume through really today!
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Paid time off
Application Question(s):
- Is there any additional information you’d like to share with us beyond what’s included in your application?
- Have you worked with account collections, loan servicing, or similar financial responsibilities before? If so, tell us about that experience.
Ability to Commute:
- Greenville, IL 62246 (Required)
Work Location: In person
Salary : $20 - $30