What are the responsibilities and job description for the Team Member position at Dave's Hot Chicken?
The Team Member is responsible and accountable for performing specific tasks and duties assigned within the Restaurant including Guest Service, Food Prep, Restaurant Cleanliness and Teamwork.
The Team Member will work productively in a fast-paced environment, maintain a fast speed of service, interact with Guests, work closely with other Team Members to complete tasks, follow all safety and security procedures, and conduct other duties assigned by the Restaurant Management Team.
- Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
- Abide by the rules and direction given by the Restaurant Management Team and refrain from insubordination
- Communicate to their immediate Supervisor when additional training guidance and practice is needed
- Understand how each job responsibility impacts Guests, the Team, and overall Restaurant Operations and success
- Greet Guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
- Work together with other Teammates to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
- Communicate effectively with Team Members and Management to resolve any interpersonal issues as needed
- Use specific kitchen machinery / equipment such as ice cream dispensers, fryers, warmers, etc.
- Ensure Restaurant cleanliness daily by clearing tables, sweeping, and mopping floors, washing / sanitizing / disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
- Handle Guests’ concerns and complaints professionally and calmly to resolve problems according to Restaurant Policy
- Maintain a neat and tidy appearance by wearing a uniform and adhering to the DHC Uniform Policy
- Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize Restaurant costs and effectively uses all products, supplies, and equipment facilities
- Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
- Current student or high school diploma / GED preferred
- Must be at least 16 years old
- Flexibility to work nights, weekends, holidays, opening and closing shifts
- Ability to stand for long periods of time and work in a fast-paced environment
- Ability to bend and stoop and lift 50 – 75 lbs. comfortably
- Ability to work in close quarters and around heat
- Positive attitude while conducting all duties
- Commitment to Guest Satisfaction. Looks at Restaurant operations from the Guest’s point of view
- Effective communicator with Teammates and the Restaurant Management Team
- Excellent Time Management Skills
- Must have reliable transportation to work
- Must have telephone or other reliable method of communicating with Restaurant Management Team and Teammates
