What are the responsibilities and job description for the Service Writer/Advisor position at DAVE'S TRI-CITY TOWING?
Job Overview
We are seeking a dedicated and detail-oriented Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and service technicians, ensuring that all service requests are accurately documented and communicated. This role requires strong customer service skills, a solid understanding of automotive services, and the ability to upsell additional services when appropriate.
Responsibilities
- Greet customers and assess their service needs in a friendly and professional manner.
- Document customer concerns and vehicle issues accurately in the service write-up.
- Communicate effectively with service technicians to ensure clarity on repairs needed.
- Provide customers with detailed explanations of services performed and recommendations for future maintenance.
- Handle cash transactions and process payments efficiently.
- Maintain organized records of all service transactions and customer interactions.
- Stay updated on automotive products, services, and promotions to better assist customers.
- Order proper parts as needed for mechanics
Experience
- Previous experience in service writing or a similar role within the automotive industry is preferred.
- Knowledge of automotive systems, including air brakes, shocks, struts, and tire services is beneficial.
- Proficiency in cash handling and processing payments accurately.
- Strong communication skills with the ability to transmit information clearly to both customers and technicians.
- Experience in upselling automotive services or products is a plus.
- Familiarity with automotive sales or service technician roles will enhance your candidacy.
Join our team as a Service Writer where your expertise will contribute to delivering exceptional customer experiences while supporting our skilled technicians in providing top-notch automotive care!
Job Type: Full-time
Pay: $40,000.00 - $47,000.00 per year
Benefits:
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $40,000 - $47,000