Vice President of HR Operations

Title: VP, HR Operations
Reports to: Chief People Officer
Location: King of Prussia, PA

Job Description Summary

The Vice President of HR Operations will lead the transformation and scaling of the company’s HR operations as it grows from 2,500 to 6,000 employees in the next 2 to 3 years. This role will be responsible for developing and managing HR operations including HRIS, benefits administration, payroll HR processes, policies and compliance, and HR analytics.

The VP will ensure the delivery of efficient, scalable, and compliant HR services, driving the development of end-to-end HR processes, and establishing a centralized HR service model for day-to-day HR transactions. This role will also focus on driving continuous improvements for HR initiatives and building operational HR best practices to ensure long-term success. The ideal candidate is a strategic leader capable of guiding the HR operations team through rapid growth, both organically and through acquisitions, while ensuring a high level of employee experience and operational excellence.

Essential Responsibilities

• Lead and manage all aspects of HR operations, including HRIS, payroll, benefits administration, and employee data management.

• Design and implement scalable, efficient HR processes and workflows that support the company’s growth trajectory.

• Ensure compliance with all federal, state, and local employment laws and regulations, as well as company policies.

• Drive HR analytics initiatives to provide leadership with actionable insights and data-driven decisions.

• Lead the development and optimization of a centralized HR services model, ensuring smooth, consistent delivery of HR transactions across the company.

• Oversee benefits programs, including enrollment, vendor management, and ongoing program evaluation.

• Collaborate with HR leadership, department heads, and stakeholders to align HR operations with broader organizational goals.

• Ensure effective communication of policies and procedures, providing training and guidance where necessary.

• Oversee and mentor a team of HR professionals, fostering development and growth within the department.

• Drive continuous improvement initiatives in HR operations, identifying opportunities for efficiency, automation, and enhancement of employee experience.

• Build and implement HR operational best practices that support sustainable growth and align with industry standards.

• Partner with IT and other departments to optimize and manage the HRIS platform, ensuring data integrity and improving reporting capabilities.

• Support HR due diligence, integration planning, and execution during mergers and acquisitions.

Basic Qualifications

· Bachelor’s degree in Human Resources, Business Administration, Information Systems, Computer Science or a related field

· Minimum of 7 years of experience in HR operations, with at least 5 years in a leadership role.

Desired Qualifications

· Master’s degree

· Experience with developing and managing compensation and benefit programs

· Experience with mergers and acquisitions, including HR integration and post-merger activities.

· Strong understanding of HRIS systems and HR data management.

· Experience leading HR operations in a rapidly growing organization.

· Knowledge of HR compliance, laws, and regulations at the federal, state, and local levels.

· Proven experience in process design and improvement, including implementation of HR shared services models.

· Excellent leadership and communication skills, with a demonstrated ability to manage and develop a team.

· Expertise in HR analytics and experience utilizing data to drive business decisions.

· Proven track record of implementing and optimizing HRIS platforms.

· Experience managing HR operations in a multi-location or global environment.

· Strong project management skills, with a focus on process improvement and change management.

· Experience in supporting field-based clients

About Sila Services :

With more than 30 leading local/regional HVAC, plumbing, and electrical service brands, Sila’s 2500 team members are continually setting the standard in home services for a distinctive performance-driven culture, exceptional work environments, tremendous career growth opportunities, and a truly collaborative business model focused on delighting both colleagues and customers. Founded in 1989, Sila operates in 35 locations across 12 states.

It is our mission to provide the highest level of service by supporting, empowering, and rewarding exceptional people by embracing a philosophy of continuous improvement and by providing superior results to every customer.

Our Six Core Values frame how we work with one another, our customers, and our communities:

• People First
• Customer Excellence
• Integrity Always
• Results-Driven
• Community-Centered
• Fun at Heart

Backed by Goldman Sachs, a leading financial institution and most successful private equity team, Sila has developed and implemented a highly differentiated strategy focused on top talent, professional excellence, unmatched customer satisfaction, and continuous innovation. While Sila is one of the largest companies in the home services industry, the company’s goal is simply to be renowned for delivering the best:

• Employee value proposition for top talent
• Customer experience
• Operational and financial results
• Support for their communities and neighbors
• Workplace combining great results with a fun, energizing work environment

As a fast moving private equity-backed platform company, the team is focused on best-in-class execution in all they do. From continually improving its customer value propositions to optimizing pricing strategies to introducing innovative compensation plans, Sila’s team is committed to providing an environment where the best leaders have the empowerment, the resources, and a distinctive opportunity to deliver excellence in all they do.

Additional Information:

Sila offers a positive work environment, professional development opportunities, challenging careers, and competitive compensation. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $200,000.00 - $230,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• King of Prussia, PA 19406 (Required)

Ability to Relocate:

• King of Prussia, PA 19406: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $200,000 - $230,000