Customer Service Representative

Business-to-Business Customer Service Representative

Immediate opening for a Customer Service Representative

Our small locally owned wholesale distribution company is based on providing a positive experience for every business customer and fast delivery of the products they need. We are building a team of customer service representatives that will be the face of our brand.

Responsibilities:

• Interact daily with our well-established base of approximately 600 business-to-business customers
• Answer incoming customer calls regarding orders, product problems, service questions, and general client concerns
• Progressively build a positive relationship with our established customer group with a high degree of professionalism on every call
• Update customer information/transactions in the customer service database (Peachtree/Sage) during and after each call and email
• Process incoming orders following company approved processes
• Participate in promotional calls by educating and discussing requirements with our customers on incoming calls (No Cold Calling)
• Provide all other office functions as assigned
• Bring a positive attitude and work ethic that desires to help and provide our customers with answers and solutions to their problems and questions

What we offer:

• Competitive pay: a competitive pay to start and pay increases based on effort and performance.
• Health Care - eligible immediately
• 401K plan - eligible after 90 days
• Accrued Paid Time Off (PTO) after probationary period
• Monday – Friday: 8:30am – 5:00pm (40 hr. week)
• The ability to grow professionally in a small organization that can utilize your skills.

Qualifications and Skills:

• At least 18 or high school diploma or GED.
• Bi-lingual (Spanish fluency) candidates may be considered for increased compensation
• 1-3 years Customer service experience desired
• 1-3 years of Sales experience is a plus
• Ability to remain professional and courteous with customers at all times
• Microsoft Excel, Word, and Outlook experience required
• Experience with accounting/ERP software systems is desired
• Willing to learn and apply new skills
• Able to start – at least on a part time basis – within the next 7 – 10 days.
• Must be able to pass a pre-employment drug screening

What makes a good candidate:

This position is a good fit for a person who is looking for a fast-paced office opportunity. People who have strong communication skills (verbal and written), good phone etiquette, can work in a team environment, and are detail oriented will be successful in this position.

Job Type: Full-time

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Work Location: In person