What are the responsibilities and job description for the Customer Service Scheduling Representative position at Davenport HQ?
Description:
Gurley Leep is a family-owned company with 22 locations across five states and continues to expand. As we continue to grow, we are looking for our next Customer Service Scheduling Representatives to join our team at Smart Automotive Group!
Our Customer Service Scheduling Representative is responsible for all inbound dealership calls, scheduling service appointments, and engaging in online/phone dialogues, answering basic questions, as well as setting appointments for our Service team. This position requires excellent communication skills via phone, email, text and writing skills which include both grammar and spelling.
Job duties include:
- Scheduling inbound & outbound service appointments
- Following a proven customer service process that will get both you and the customer positive results
- Determining each customer's vehicle needs by asking questions
- Learning, understanding, and adhering to call and email scripts.
- Setting and confirming appointments, following up for each shown or missed appointment
- Attending monthly meetings and training
- Meeting with the manager regarding objectives, planned activities, reviews and analysis
- Following up with customers that are connected to the dealership for business development
- Other duties as assigned
Some of the benefits we offer:
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off (PTO)
- 401(K) Plan with company match
- Scholarship Program for Your Children/Dependents
- Vacation Savings Plan with company match
- Opportunities for advancement
- Fun and collaborative team environment
HQ123
- Must be available to work dealership hours
- Must have a valid driver's license and clean driving record
- The desire to exceed expectations and strive for excellence
- Customer service experience a plus, but would consider training the right candidate
- Highly proficient computer skills
- Demonstrated experience with navigating internet channels
- Excellent written skills (grammar and spelling)
- Ability to respond with professionalism