Admissions Rep-Adult I

TITLE OF POSITION: Admissions Representative I

PAY CLASSIFICATION: E2600 - Professional Administrative I

STATUS: Full-time, Exempt

DEPARTMENT: Admissions

LOCATION: Warren Michigan

REPORTS TO: Director - Admissions, Adult

SALARY: $42,000

Summary

The Admissions Representative will play a key role in recruiting adult students, generating leads, and guiding prospective students through the admissions process. This position requires a blend of sales, relationship-building, and presentation skills to develop strong partnerships with community colleges and students. Successful candidates will engage in recruitment events, webinars, and other outreach activities to attract potential new students. This role aligns with the University's mission, emphasizing diversity, equity, and inclusion.

Responsibilities

• Drive student enrollment by leveraging professional and personal networks, partnerships, community organizations, alumni, and other lead generation initiatives.
• Provide excellent customer service, anticipating and exceeding the needs of prospective and current students.
• Proactively reach out to prospective students through various channels (phone, email, appointments, events), fostering relationships and guiding them through the inquiry and application process.
• Develop and execute a personalized follow-up strategy to effectively engage prospective students, ensuring timely communication and support.
• Assist students through the application process, ensuring all documentation is completed and accurate.
• Provide guidance on financial aid, scholarships, and payment arrangements, ensuring clarity and access to resources.
• Maintain accurate and up-to-date records of interactions in student information systems.
• Deliver engaging group admissions presentations to prospective students and external partners.
• Attend recruitment events and represent the University in external outreach initiatives.
• Collaborate effectively with internal departments to support student success and engagement.
• Adhere to all privacy (i.e. FERPA) rules and regulations.
• Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
• Provide GREAT customer service, anticipating and exceeding the needs of our customers.
• Demonstrate and promote the University's Cultural Values.
• Perform other duties as assigned.
  
  

Qualifications

• Associate's degree required; Bachelor's degree preferred
• Experience in a sales preferred
• Proven ability to manage and close sales, including phone-based outreach, appointments, and follow-ups.
• Bilingual candidates a plus
• Strong public speaking and presentation skills, with the ability to engage diverse audiences.
• Exceptional organizational, communication, and interpersonal skills, with the ability to build lasting partnerships.
• Demonstrated ability to work independently and as a team, set priorities, and meet deadlines.
• Experience with technology systems and the ability to analyze and present data effectively.
• Ability to foster positive working relationships with colleagues, students, alumni, and external partners from diverse backgrounds.
• Motivated, problem-solving attitude with a commitment to the University's mission and values.
• Ability to work evenings and weekends as needed, with some travel between campuses.
  
  

Work Environment

• Primarily office-based with occasional travel between campuses.
• Some physical requirements, including lifting up to 25 pounds.
  
  

DAVENPORT UNIVERSITY IS AN EQUAL OPPORTUNITY EMPLOYER

Revision Date: 2/5/2024